Social Key Account Manager

Join to apply for the Social Key Account Manager role at Intrepid Asia . About Us Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end‑to‑end omni‑channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state‑of‑the‑art in‑house technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data‑driven and growth‑focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. About The Role Intrepid, a leading eCommerce enabler in Southeast Asia, is looking for an experienced Senior Commerce KAM to oversee our livestreaming operations and drive impactful results for our clients. This role is critical to ensuring seamless execution of livestream campaigns, fostering audience engagement and driving sales performance across platforms like TikTok, Shopee Live and Lazada Live. Responsibilities Your responsibilities include: Social Commerce Strategy and Planning: Develop and execute Social Commerce (Livestream, Video, and Affiliate) strategy in collaboration with content pillar points of contact to achieve brand goals. Operational Management: Schedule livestreams, manage graphic requirements, host training, video planning and affiliate planning in coordination with relevant POCs. Performance Monitoring and Reporting: Track livestream performance metrics (Enter Room Rate, engagement rate, GMV), produce actionable insights, detailed performance reports for stakeholders and clients, and highlight successes and opportunities. Analyze competitor strategies and industry trends to refine live commerce tactics. Cross‑Functional Collaboration: Work closely with Performance Marketing, Content and Operations teams to integrate livestream campaigns with broader eCommerce strategies; coordinate real‑time inventory and fulfillment updates; liaise with platform representatives (TikTok, Shopee, Lazada) to stay updated on new features and guidelines. Qualifications Ideal profile: Education: Bachelor’s degree in Marketing, Business Administration, Communications or a related field. Experience: 2‑4 years in live commerce, eCommerce or digital marketing, including managing livestream campaigns on TikTok Shop, Shopee Live and Lazada Live. Client Management & Collaboration: Proven ability to manage client relationships, coordinate cross‑functional teams and ensure smooth campaign execution. Analytical Skills: Proficiency in using performance data to analyze campaigns and make recommendations to improve results. Communication: Excellent communication and interpersonal skills, with a track record of collaborating effectively with diverse teams and stakeholders. Technical Skills: Proficiency in livestream technology, tools and analytics platforms, ability to troubleshoot common issues. Organizational Skills: Strong organizational and multitasking abilities with a keen eye for detail. Problem‑Solving: Proven ability to address real‑time challenges and find creative solutions during live events. Passion: Passion for eCommerce and commitment to staying informed about industry trends to inform strategy. What We Offer Excellent and competitive compensation package. Professional and open international working environment – culturally integrating the best of all cultures to build an energetic, commercial and fun working atmosphere. Opportunity to work on a unique Intrepid product solving complex data challenges, with ample personal and professional development, including regular training via Intrepid University. Broad exposure to leading brand and ecosystem partners across all categories shaping their presence across ecommerce platforms in the South East Asian e‑commerce ecosystem. We will not be accepting unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and Intrepid will not be liable for any material compensation to third parties. Intrepid Asia is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or any other protected status. #J-18808-Ljbffr