Salesforce Administrator

Build Smart Systems. Empower Seamless Connections.

Shape the backbone of tomorrow's telecom landscape through innovation, automation, and the power of Salesforce. The telecommunications industry moves fast - and this is your chance to move with it. Join a team where technology meets purpose, your expertise drives real impact, and balance isn't just promised - it's practiced. Be part of a future built on smarter, faster, and more human connections.

Job Description

Reporting to the Sales Operations Manager, the Salesforce Administrator role is a critical role in helping the company achieve its order automation goals. You will work closely with Salesforce developers, business analysts, and the sales team to ensure system enhancements are delivered to a high standard and improve overall business efficiency.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Onsite, Makati

Exciting Perks Await

• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• HMO coverage with free dependent upon regularization
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 2 years Salesforce administration experience
• Hands-on experience troubleshooting issues within Salesforce
• Experience lodging tickets on incidents/requests and collaborating with developers
• Good English verbal communication skills
• Certification in Salesforce is desirable but not required
• Ability to work on multiple projects simultaneously and prioritize tasks effectively
• Strong relationship-building skills across all levels of the business
• Confident in delivering training and support to non-technical users
• Proactive, curious, and solution-oriented mindset
• Office-based role only; no remote option available

Your Daily Tasks

• Manage user accounts, including Salesforce onboarding, offboarding, and permissions.
• Customize and configure Salesforce by setting up custom fields, custom objects, page layouts, validations, and flows.
• Configure and manage products and pricing using Salesforce CPQ.
• Handle data management tasks such as data imports and exports while maintaining data accuracy, compliance, and governance.
• Create and maintain reports and dashboards, ensuring data quality and accuracy.
• Manage technical support cases from Salesforce users, providing assistance with order issues, document creation, and pricing.
• Troubleshoot failed orders and system bugs, collaborating with sales, provisioning, and development teams to resolve issues.
• Train users on new features and functions, provide onboarding for new hires, and create process documentation and user guides.
• Perform ad-hoc tasks as required to support business operations.

About the Client

Driving Digital Progress Through Smarter Connectivity.

Our client is one of Australia's fastest-growing telecommunications innovators, delivering cutting-edge broadband and network solutions to homes and businesses. Through a culture of collaboration, agility, and continuous improvement, they empower teams to create seamless digital experiences that connect communities nationwide. Here, your ideas don't just support systems - they power progress.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra