Quality Analyst

3 days ago


Ortigas, Philippines HARTECH SOLUTIONS Full time

We're Hiring: Quality Analyst – Sales & Telco

Location: Ortigas

Schedule: Graveyard Shift

Start Date: ASAP

We are looking for an experienced Quality Analyst with a strong background in sales and the telecommunications industry to join our growing team.

Qualifications:

Minimum of 4 years' experience in a Quality Analyst role

Solid background in outbound sales and Telco processes

Strong knowledge of quality monitoring tools, performance metrics, and call evaluation frameworks

Excellent communication, analytical, and reporting skills

Detail-oriented with a passion for continuous improvement and customer satisfaction

Key Responsibilities:

  • Monitor and evaluate calls to ensure compliance with quality standards and sales best practices
  • Provide actionable feedback and coaching to improve agent performance
  • Identify trends, process gaps, and opportunities for improvement
  • Collaborate with Training, Operations, and other support teams to enhance overall service quality
  • Prepare and present quality reports and insights to leadership

Join a company that values excellence and rewards performance. If you have a keen eye for detail and a passion for driving quality in sales and Telco, we'd love to connect with you

Job Type: Full-time

Pay: Php32, Php40,000.00 per month

Work Location: In person


  • Quality Analyst

    4 days ago


    Ortigas, Philippines Addforce Human Resources Solution Inc. Full time ₱372,000 per year

    Job Title: QUALITY ANALYSTSchedule: Shifting scheduleWork Set up: OnsiteSalary: up to 31 max salary offerWork Location: Ortigas PasigNOTE: KINDLY INCLUDE YOUR JOB DESCRIPTION, DUTIES & RESPONSIBILITIES, CERTIFICATION & TRAINING, TOOLS & SOFTWARE USED ON YOUR CV FOR PAPER SCREENINGREQUIREMENTS:Educational background: College Graduate any course1 year QA...

  • Quality Analyst

    4 days ago


    Ortigas, Philippines iSWerk Full time ₱480,000 - ₱600,000 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a strategic and client-focused Quality Analyst to help optimize client operations, drive workforce performance, and deliver value-added solutions. You'll facilitate performance sessions, promote services, and implement targeted interventions to close...


  • Ortigas, Philippines Global Group Innovative Services Full time ₱300,000 - ₱350,000 per year

    HEALTHCARE QUALITY ANALYSTwith more than 1 year of BPO Healthcare QA Experiencehealthcare in the bpo industry is a mustQA experience under a Healthcare account is a mustundergraduates are all welcomeonsite in Ortigas30, ,000php + 10% night diffJob Types: Full-time, Permanent, Fresh graduatePay: Php30, Php35,000.00 per monthExperience:healthcare: 1 year...


  • Ortigas, Philippines iSupport Worldwide Full time ₱420,000 - ₱540,000 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for an QA/EDI Analyst to support US healthcare operations by monitoring EDI transactions, resolving file issues, and ensuring compliance with HIPAA standards. You will develop process documentation, troubleshoot data transmission, and assist internal and...


  • Ortigas, Philippines Global Group Innovative Services Full time ₱1,200,000 - ₱1,440,000 per year

    HEALTHCARE QUALITY ANALYST MANAGER2-3 years solid Healthcare QA Manager exptotal of 5 years under healthcareundergraduates are all welcomeonsite in Ortigas100, ,000 salary package plus 10% night diffJob Types: Full-time, Permanent, Fresh graduatePay: Php100, Php120,000.00 per monthExperience:healthcare: 5 years (Required)Work Location: In person


  • Ortigas, Metro Manila, Philippines Symbos Managed Services Inc Full time ₱900,000 - ₱1,200,000 per year

    About the role As a Quality Assurance Analyst at Symbos Managed Services Inc., you will play a crucial role in ensuring the delivery of excellent customer service across our start-up operations. In this full-time position based in Ortigas, Pasig City, Metro Manila, you will be responsible for monitoring and evaluating customer interactions to identify areas...


  • Ortigas Post Office P, Philippines GameOps Inc. Full time ₱300,000 - ₱600,000 per year

    We are searching for individuals that recognize the value of professional growth through the development of professional skills, and have the dedication to achieve such advancement.The main responsibility of this role is to review and validate video recordings submitted by other Testers. It is also to ensure accuracy, completeness, and adhere to testing...


  • Ortigas, Metro Manila, Philippines Century Pacific Food, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:The QA Analyst documents workflows, tools, and systems to ensure quality checkpoints and comprehensive testing. The role supports the QA team by extending assurance across all applications, ensuring software and solutions consistently meet functional, usability, and reliability standards through structured testing and process alignment.Job...

  • PHRN Team Lead

    2 weeks ago


    Ortigas Center, Philippines Gap Solution Recurrent Firm Full time

    Job Title: PHRN Team Lead (TL) and PHRN Quality Analyst (QA) Work Setup: 100% Onsite – Night Shift Work Location: Ortigas, Pasig Start Date: ASAP Job Overview We are looking for experienced and licensed Philippine Registered Nurses (PHRNs) to join our healthcare operations team as Team Lead (TL) and Quality Analyst (QA). The ideal candidates must have...


  • Ortigas, Philippines J&T Express Full time ₱240,000 - ₱300,000 per year

    Job Description:Conduct quality assurance reviews of all logistics and e-commerce processes to ensure standards are met.Review and monitor CB transactions for accuracy, compliance, and timeliness.Collaborate with the IT and customer service teams to identify and address any issues that impact product quality or delivery.Implement continuous improvement...