Quality Analyst
5 days ago
We're Hiring: Quality Analyst – Sales & Telco
Location: Ortigas
Schedule: Graveyard Shift
Start Date: ASAP
We are looking for an experienced Quality Analyst with a strong background in sales and the telecommunications industry to join our growing team.
Qualifications:
Minimum of 4 years' experience in a Quality Analyst role
Solid background in outbound sales and Telco processes
Strong knowledge of quality monitoring tools, performance metrics, and call evaluation frameworks
Excellent communication, analytical, and reporting skills
Detail-oriented with a passion for continuous improvement and customer satisfaction
Key Responsibilities:
- Monitor and evaluate calls to ensure compliance with quality standards and sales best practices
- Provide actionable feedback and coaching to improve agent performance
- Identify trends, process gaps, and opportunities for improvement
- Collaborate with Training, Operations, and other support teams to enhance overall service quality
- Prepare and present quality reports and insights to leadership
Join a company that values excellence and rewards performance. If you have a keen eye for detail and a passion for driving quality in sales and Telco, we'd love to connect with you
Job Type: Full-time
Pay: Php32, Php40,000.00 per month
Work Location: In person
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