Quality Analyst

5 days ago


Ortigas, Philippines HARTECH SOLUTIONS Full time

We're Hiring: Quality Analyst – Sales & Telco

Location: Ortigas

Schedule: Graveyard Shift

Start Date: ASAP

We are looking for an experienced Quality Analyst with a strong background in sales and the telecommunications industry to join our growing team.

Qualifications:

Minimum of 4 years' experience in a Quality Analyst role

Solid background in outbound sales and Telco processes

Strong knowledge of quality monitoring tools, performance metrics, and call evaluation frameworks

Excellent communication, analytical, and reporting skills

Detail-oriented with a passion for continuous improvement and customer satisfaction

Key Responsibilities:

  • Monitor and evaluate calls to ensure compliance with quality standards and sales best practices
  • Provide actionable feedback and coaching to improve agent performance
  • Identify trends, process gaps, and opportunities for improvement
  • Collaborate with Training, Operations, and other support teams to enhance overall service quality
  • Prepare and present quality reports and insights to leadership

Join a company that values excellence and rewards performance. If you have a keen eye for detail and a passion for driving quality in sales and Telco, we'd love to connect with you

Job Type: Full-time

Pay: Php32, Php40,000.00 per month

Work Location: In person


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