Service Desk Representative
10 hours ago
- This is a hybrid opportunity where you will work 1 day in the office, 4 days a week from home.
- 14,000+ engaged teammates globally
- Certified GPTW (Great Place to Work)
- #20 on Fortune's World's Best Workplaces list
- $9.2 billion in revenue
- Received 35+ industry and partner awards in the past year
- $1.4M+ total charitable contributions in 2023 by Insight globally
About the role
As a Services Desk Representative, you will get to:
- Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases.
- Respond to all Customer requests in timely and professional manner.
- Instruct end users in the appropriate use of equipment, software, and/or reference materials.
- Assist with all aspects of technical support, including on-site visits as needed.
- Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
- Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals.
- Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
- Two-year associate degree (field related) or equivalent experience required.
- Must have a minimum of one year helpdesk experience in a corporate environment, two years preferred.
- Must have a comprehensive knowledge of computer hardware/software concepts.
- This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.
- Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator issues.
We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:
- Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.
- HMO on Day 1 with 2 free dependent.
Join us today, your ambITious journey starts here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you
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