Customer Experience Coordinator

2 days ago

Kalibo Town, Western Visayas, Philippines MedGrocer Full time ₱180,000 - ₱260,000 per year

MedGrocer's digitally-enabled wellness and population health programs, telehealth and medical services, and onsite medical staff work with hundreds of pharma companies and employers to improve the physical and mental health of over one million Filipinos every year.

Here at MedGrocer, you will contribute to innovative healthcare solutions that enhance accessibility and efficiency. Collaborate with a diverse team on impactful projects that improve lives while fostering your personal and professional growth.

The Customer Experience Coordinator assists patients to help them understand their health benefits and manage their medical needs. They communicate directly with patients through various channels and coordinate with different teams in ensuring the best patient experience.

Key Responsibilities:

  • Make outbound calls to patients to follow up on their medical needs, explain health benefits, and answer any related inquiries
  • Resolve patient concerns in a timely manner and respond promptly to patient inquiries via email, SMS, and call
  • Coordinate with various teams and relevant stakeholders to accommodate patient requests
  • Input all patient data and maintain accurate patient records

Minimum Qualifications:

  • Knowledge in Google Workspace (Google Sheets, Google Docs, etc.) and relevant computer applications
  • Preferably has 1-2 years experience in customer service or related positions
  • Open to shifting schedules and night shift schedule
  • Open to fresh graduates and experienced professionals
  • Must work onsite in Makati

Perks and Benefits:

  • HMO for employees
  • Paid leaves
  • Medicine coupons
  • Opportunities for promotion and performance bonuses
  • 13th month pay

Job Type: Full-time

Pay: Php18, Php26,000.00 per month

Work Location: In person

Application Deadline: 09/30/2025

  • Port Coordinator

    5 days ago

    Kalibo Town, Western Visayas, Philippines SPX Express Inc Full time ₱1,440,000 - ₱2,520,000 per year

    Requirements:Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.Proven experience in transportation logistics, with a focus on linehaul operations in portsStrong understanding of transportation management systems or any data dashboards.Excellent organizational and multitasking abilities, with a keen attention...

  • Port Coordinator

    7 days ago

    Kalibo Town, Western Visayas, Philippines SPX Technologies Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionCollaborate and communicate effectively with other departments, such as regional center, last mile, Midmile to provide updates on schedule changes, delays, or other relevant information.Assist in the development and implementation of policies, procedures, and guidelines to improve the effectiveness of linehaul scheduling processes.Monitor...

  • Duty Manager

    2 days ago

    Kalibo Town, Western Visayas, Philippines Chancellor Hotel Boracay Full time $40,000 - $50,000 per year

    Chancellor Hotel BoracayPre openingRole DescriptionThis is a full-time on-site role for a Duty Manager at Chancellor Hotel Boracay, located in Aklan. The Duty Manager will be responsible for overseeing daily operations, managing staff, ensuring guest satisfaction, handling any issues that arise, and maintaining high standards of service. Responsibilities...

  • Store Reliever

    2 weeks ago

    Kalibo Town, Western Visayas, Philippines INSTANT STRUCTURES Full time ₱216,000 - ₱432,000 per year

    Store Relievers provide support to stores during staff shortages and assist in inventory audits, ensuring smooth store operations and accurate stock management. They assist in the accurate counting, recording, and reconciliation of items to ensure that all variances are properly documented. Relievers are also deployed when stores are short-staffed, ensuring...

  • Sr. Quantity Surveyor

    2 days ago

    Kalibo Town, Western Visayas, Philippines Sparc Properties and Realty Corporation Full time ₱900,000 - ₱1,200,000 per year

    The Sr. Quantity Surveyor - CSA is responsible for handling cost and commercial aspects of a construction project. The position will be involved in pre-contract, post-contract and post-construction stages of the project. The position will lead a team of Quantity Surveyors and reports directly to the Project Manager and/or Owner.Duties and...

  • House Manager

    2 weeks ago

    Kalibo Town, Western Visayas, Philippines Boracay KiteVillas Full time ₱900,000 - ₱1,200,000 per year

    The House Manager ensures the smooth, hotel like operation of a private household, mirroring the service standards of a luxury hotel. This individual will oversee daily household operations, lead and train staff, and provide exceptional, personalized service to the principal(s) and their guests.This role suits a ...

  • House Manager

    7 days ago

    Kalibo Town, Western Visayas, Philippines Borakay Kite Villas Full time ₱480,000 - ₱720,000 per year

    The House Manager ensures the smooth, hotel like operation of a private household, mirroring the service standards of a luxury hotel. This individual will oversee daily household operations, lead and train staff, and provide exceptional, personalized service to the principal(s) and their guests.This role suits a seasoned hospitality professional — ideally...

  • Hotel Nurse

    2 days ago

    Kalibo Town, Western Visayas, Philippines DMCI Homes Property Management Corp. Full time ₱400,000 - ₱600,000 per year

    Alta Vista de Boracay, managed by DMCI PDI Hotels, a subsidiary of DMCI Homes, is looking for a Hotel Nurse. The successful candidate will be hired directly by DMCI PDI Hotels.JOB RESPONSIBILITIESProvides primary health services, first aid, and basic medical assessment and recommendations to guests and employeesEnsures that the hotel clinic and equipment are...

  • Hotel Nurse

    2 days ago

    Kalibo Town, Western Visayas, Philippines DMCI Homes Full time ₱250,000 - ₱350,000 per year

    Alta Vista de Boracay, managed by DMCI PDI Hotels, a subsidiary of DMCI Homes, is looking for a Hotel Nurse. The successful candidate will be hired directly by DMCI PDI Hotels.JOB RESPONSIBILITIESProvides primary health services, first aid, and basic medical assessment and recommendations to guests and employeesEnsures that the hotel clinic and equipment...

  • Hotel Nurse

    2 days ago

    Kalibo Town, Western Visayas, Philippines Alta Vista De Boracay Full time ₱900,000 - ₱1,200,000 per year

    Alta Vista de Boracay, managed by DMCI PDI Hotels, a subsidiary of DMCI Homes, is looking for a Hotel Nurse. The successful candidate will be hired directly by DMCI PDI Hotels.JOB RESPONSIBILITIESProvides primary health services, first aid, and basic medical assessment and recommendations to guests and employeesEnsures that the hotel clinic and equipment are...