Business Analyst

• REQ
• 26/08/2025
• Customer Journey
• Makati City, Filipijnen
• ING Hubs

Business Analyst

Background on what ING is about:

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking

Job Overview

Your new job The COO Finance department delivers Finance related services to its stakeholders, i.e. Group Finance, CFO's of countries and Wholesale Banking, Risk, Ta and Bank Treasury. These services encompass operations and change initiatives for accounting, reporting, utilities, data foundation and business advice services, including system, process, data and information management and analytics capabilities. The services are by design reliable, secure and in control. Change is delivered in accordance with the Finance strategy and implementation and decommissioning roadmap.

We are looking for a Business Analyst for the Tribe Statutory and Regulatory Reporting. This Tribe delivers on time, transparent and standardized solutions according to the standards of the eternal local and central regulators and auditors meeting our minimum control requirements.

The Business Analyst reports to the Product Lead.

Your working environment

As BA you work in a squad with around 8 colleagues from different areas of epertise. Together you work on a common purpose. You like to work together in a constructive way in a multidisciplinary squad. Together with your squad members you do everything within your power to realize your common mission day by day.

Key Responsibilities

You analyze comple Finance business issues which eceeds Squads and/or Tribe, for the purpose of bringing complete solutions for the requested change. You deliver ecellent substantiated analysis using the latest state of the art techniques and tools which lead to functional designs that cover all change deliverables. You are focused on process design and the translation to IT. You take care of the coordination of the content between specialists from the different domains. You ensure that all requirements of all relevant stakeholders are acknowledged in the analyses and the different solution designs. You support Tribes and squads to take decisions by presenting the different (functional and solution) design alternatives and their impact in a clear way. You guarantee that the business requirements and non-functional requirements are translated to the IT Solution requirements. You co-operate with (IT)-architects and –specialists to arrive at a suitable IT solution. Therefore, you make a number of coherent analyses:

Requirements analysis:

• You elicit sets of coherent requirements. You take care that the requirements are complete, consistent, of good quality and that they are translated correctly in the design and are maintained and if necessary are adjusted if changes occur. You support the product owners and the squads in managing the backlog by translating and prioritizing the epics to features and together with the squad into user stories.
• Process analysis: You analyze the current situation, the problems that occur and the underlying causes. Based on this analysis you provide clear process designs
• Information analysis:

You analyze the necessary input, output and adjustment of data in the client processes. You analyze the information need. You investigate the quality of the captured data and come up with solutions to improve the quality.

• Risk analysis:

You can translate the policy and regulation of ORM, Compliance and Legal to design solutions.

Besides this analysis your work includes:

• You are able to eplain and present the solutions clearly to stakeholders and receive their input and feedback. You provide them with (functional and solution) design alternatives and their impact on which decisions can be made.
• Results of the analysis are captured in the chosen standards through which the implicit is made eplicit (BABOK standards).
• Your analysis are eecuted with the support of Business Analysis products as domain models, logical data models, impact analysis, feasibility studies etc.
• You substantiate choices and options on preferred solution(s) by drafting alternatives, feasibility studies, impact analysis, decision sheets and business cases.
• You support the delivery of solutions with an iterative and incremental agile approach by cooperating in refining the roadmap for overall solution(s) with partial deliveries (releases, minimal viable products) and by adjusting requirements and

designs based on measurable eperiences and feedback.

• You support the verification and validation of solutions by analysing and setting up acceptance criteria based on the requirements and by defining of scenario's and use cases.
• You help to translate solution design into training material- and work instructions for employees.

• You introduce knowledge of best practices from inside and outside ING. You contribute to an optimal re-use of solutions.
• You take care that lessons learned and (best and net) practices from your assignments are made available to everyone. You actively work on deepening and broadening the overall knowledge and eperience.

Key Capabilities/Eperience & Minimum Qualifications

We are looking for an energetic and driven epert with strong analytical capabilities who uses state of the art methods and technics for business analysis to implement reporting solutions for ESG reporting. You have an integral, domain eceeding knowledge of Finance. You are an ecellent communicator and able to build bridges between different stakeholders. You are able to convincingly bring forward your proposals and as a real team player acquire broad agreement on the road to follow. In this way you can contribute to delivering standardized, uniform and fully adapted solutions for comple Finance issues and processes.

Your education, eperience and background:

• Education at Bachelor/Master level in (business) administration or comparable
• You have knowledge of and eperience with Business Analysis
• You have integral, cross domain knowledge and eperience

• You are a strong communicator; you are able to present your analyses in a clear manner
• You have working knowledge and practical eperience with Agile and Lean

• You have knowledge and eperience in business and IT in e.g., the area of process management, financial services
• Ecellent communication skills in English
• Epert with strong analytical skills, using state of the art methods and techniques
• You actively keep up your professional knowledge and translate eternal trends in applicable knowledge
• You like to work in a multidisciplinary squad
• You take responsibility to get the work done
• You continuously improve the way you are working and you strive to work as a high performing team
• By means of your organizational sensitivity you are able to judge and weigh the importance of the requirements of stakeholders
• You actively ask for help and feedback and dare to give feedback
• You easily adapt to a new environment
• You continuously improve yourself and you help your colleagues in their developing by giving feedback

Your place of work

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ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.