Cebu | Tech Support Advisor | Up to 33K Monthly Salary Package

3 days ago

Cebu City, Central Visayas, Philippines dc-cfa3-412f-8f1c-b713bbae0267 Full time ₱144,000 - ₱396,000 per year

What's on offer for you?

  • Up to ₱4,500 in eGCs for application milestones*
  • Up to 33K monthly* salary package
  • 30% Monthly Performance Incentives upon regularization*
  • HMO & Life Insurance
  • Up to 25 Paid Time-Off credits
  • Performance-based Merit Increases and Milestone Rewards for employees expanding their tenure
  • Employee Assistance Programs and Counselling & Consultations, along with Bereavement leaves and Assistance to help support our employees
  • And so much more to explore

All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.

*Milestone promo available exclusively for select November classes only. Terms and conditions apply.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.

Top reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive work culture that enables your future
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

  • Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.
  • Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
  • Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
  • Recognize and adjust support approach to accommodate all levels of customer's experience
  • Communicate positively with team members, customers, and other partners

Who are we looking for?

  • High School Graduate
  • Must have at least 1 year of BPO experience handling a voice campaign and at least 6 months basic troubleshooting experience
  • Good understanding of consumer electronic products
  • Solid technical and diagnostic skills with tested problem-solving skills
  • Strong verbal and written communication skills in English
  • Amenable to work rotating shifts
  • Can work in IT Park, Cebu City

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