Travel Consultant

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Smart Outsourcing Solution Full time ₱900,000 - ₱1,200,000 per year

Job description:

Are you passionate about delivering exceptional customer experiences in the travel industry? Join a leading travel service provider, and be part of a dynamic team that values professionalism, empathy, and collaboration. This is your chance to grow your career while making a real impact on travelers' journeys.

What You'll Do:

  • Manage customer inquiries and requests via calls, chats, and emails with professionalism and empathy.
  • Record and escalate feedback to improve services and processes.
  • Process customer emails efficiently, adhering to company standards.
  • Support the Customer Operations team in achieving performance goals.
  • Handle diverse customer inquiries accurately and efficiently.
  • Meet weekly productivity targets while maintaining excellent service quality.

What We're Looking For:

  • Minimum 2 years experience with GDS platforms (1G, 1A, or 1S).
  • Proven track record of delivering exceptional customer service.
  • Strong communication skills with empathy and patience.
  • Ability to work independently and collaboratively.
  • Fluent in English (verbal, written, comprehension).
  • Willingness to work in a hybrid set-up.

Why You'll Love Working With Us:

  • Competitive salary with opportunities for promotion.
  • Paid training to help you succeed.
  • Health & life insurance coverage.
  • Fun company events and supportive team culture.
  • Hands-on experience in the travel industry, building skills that last a lifetime.

Job Type: Full-time | Location: Hybrid - Mandaluyong

Job Type: Full-time

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Experience:

  • GDS Tool: 2 years (Required)
  • Travel industry: 2 years (Required)
  • Customer service: 3 years (Preferred)

Language:

  • English (Required)

Work Location: Hybrid

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