Guest Services Centre Associate
4 days ago
- Handles incoming/outgoing calls in an attentive, courteous and efficient manner, according to the hotel's standard operating procedures.
- Provides clear and concise communication while assisting guests with their questions or needs.
- Anticipates guests needs while providing recommendations of the hotel and local attractions.
- Delivers guest welcome calls upon check-in.
- Responsible for clear and accurate radio communications with departments of the hotel.
- Communicates with housekeeping regarding room availability and guest requests.
- Input and access data in Hotels System.
- Assists with emergencies (medical, fire, power/system failure) by contacting the designated personnel for immediate assistance.
- Accurately log in guests request.
- Maintains discretion and confidentiality of all calls, guest room and fax numbers.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment.
Job Qualifications:
- Must be able to communicate well with guests and employees.
- Must be able to build a good rapport with clients and guests.
- Must be a resident of Baguio City or nearby areas only.
- Must be willing to work on shifting schedules, holidays, and extended hours.
Supplemental Pay:
- Overtime Pay
- 13th Month Salary
- Semi-Monthly Service Charge
- Yearly Bonus
- Others
Job Types: Full-time, Fresh graduate
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Free parking
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Staff meals provided
- Transportation service provided
Ability to commute/relocate:
- Baguio City: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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