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Front Desk Associate

2 weeks ago

Bacolod City, Western Visayas, Philippines L'Fisher Hotel Full time

Qualifications:

  • Bachelor's degree in Hospitality Management, HRM, or customer service-related preferred
  • Previous experience in a customer service or hospitality role preferred, but not required
  • Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues
  • Strong organizational and multitasking abilities, with attention to detail and accuracy
  • Proficiency in computer systems and hotel management software preferred
  • Ability to work a flexible schedule, including evenings, weekends, and holidays as required

Key Responsibilities:

  • Welcome guests upon arrival with a friendly and courteous demeanor, providing information about hotel facilities, services, and amenities
  • Process guest check-ins and check-outs efficiently and accurately, ensuring all necessary documentation and payment procedures are completed
  • Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to the guest's satisfaction or escalating to management as needed
  • Maintain accurate records of guest information, room assignments, and payment transactions in the hotel management system
  • Coordinate with other hotel departments to fulfill guest requests and ensure seamless communication and coordination
  • Assist with administrative tasks such as answering phone calls, responding to emails, and handling reservations and cancellations
  • Uphold hotel policies and procedures, including safety and security protocols, to ensure the safety and well-being of guests and staff

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Employee discount
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Staff meals provided

Experience:

  • Administrative Assistant: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person