Customer Service Supervisor

3 days ago

Makati City, National Capital Region, Philippines Halcyon Marine Healthcare Systems Full time ₱500,000 - ₱1,000,000 per year

Job Description:

  • Oversee and ensure daily clinic operations, readiness of facilities and staff.
  • Facilitates and coordinates patient flow, inquiries, and manage rush or special cases.
  • Address operational concerns and patient inquiries promptly.
  • Support implementation of new procedures and process improvements.
  • Monitor service quality through feedback and reporting.
  • Ensures the staff training, development, and performance monitoring.
  • Perform other related tasks as needed.

Job Qualifications:

  • Graduate of any business or allied medical course.
  • Proficient in MS Office and Google Applications.
  • With 2–3 years of solid performance in a similar role.
  • Familiar with daily clinic operations is an advantage.
  • Strong interpersonal, problem-solving, and conflict resolution skills.
  • Self-starter, can multi-task and work under pressure.
  • Good client rapport.
  • Detail-oriented with excellent communication and documentation skills.

About Halcyon Marine Healthcare Systems Inc.:

The Halcyon is a seabird known to those who sail. They lay their eggs on the beach in the middle of winter. When the eggs are hatching the waters are still and the weather is fine.To the seafarers we serve- we wish them halcyon days, an untroubled time of peace and calm, as they journey the high seas.Since 2006 Halcyon Marine Healthcare Systems has been committed to ensuring and promoting the health and safety of the seafarer so that they may pursue long, productive and prosperous seafaring careers.Through a fully computerized and modern medical screening process; electronic records and database; health promotion and patient education; coordination and collaboration with government agencies, insurers and shipowners, Halcyon Marine Healthcare Systems has anticipated and responded to the needs, expectations and changes in the maritime industry to remain at the forefront of maritime health care of the highest standard.

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