Assistant Operations Manager

4 weeks ago

Quezon City, Philippines Risewave Consulting Inc. Full time

Lead and develop a team of 10–15 FTEs to consistently meet service level agreements (SLAs) and performance targets Take full ownership of process execution, ensuring smooth delivery and operational excellence Act as a key liaison between Assistant Managers and team members to implement process improvement initiatives that enhance efficiency and productivity Conduct process training for new hires and ensure timely onboarding aligned with business requirements Monitor service delivery parameters, perform quality checks, and provide timely feedback on errors and performance gaps Respond to process-related queries and identify training needs to support continuous learning and development Prepare and submit accurate reports to the Delivery Manager (DM) within required timelines Drive process improvement strategies and contribute to operational innovation Build domain expertise through process accreditation and continuous learning Ensure team members reach at least 50% productivity within six months of joining Promote ISMS/ISO policy awareness and maintain compliance documentation within the team Manage team-related activities in the absence of the Delivery Manager Support process migrations through effective remote or onsite training delivery Qualifications 4-5 years of experience in BPO Operations Preferred experience in Annuities, Life Insurance, and Group Pension processes Strong knowledge of related products and industry practices is highly desired Excellent verbal and written communication skills Bachelor’s degree required Minimum of 2 years’ supervisory experience in a relevant domain Proven ability in logical reasoning, analytical thinking, and effective problem-solving Work setup: Fully onsite Work location: Bridgetown, Quezon City Work schedule: Night shift #J-18808-Ljbffr

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