Assistant Manager

2 weeks ago

Quezon City, National Capital Region, Philippines Comrise Full time ₱2,000,000 - ₱2,500,000 per year

Qualifications:


• Preferred experience in Annuities, Life insurance, Group pension


• Excellent communication skills


• Bachelor's degree holder


• Knowledge of Life insurance/Annuity /Group pension products is desired


• Supervisory Experience and at least 2 years' experience


• Problem solving Good logical, analytical and problem-solving abilities

Job Description:


• A key member of the WNS Operations teams responsible for training & developing a team of 10 – 15 team members to facilitate achievement of SLA


• Take end to end responsibility of the process


• There is also a key interface between AMs and team members to facilitate and implement process improvement ideas to improve efficiency


• Successfully handle a team of 10-15 FTEs


• Process training for new recruits


• Ensure service delivery parameters are met


• Feedback on errors in a timely manner


• On time quality checks and error analysis


• Query handling – Respond to process related queries by the team and identify training needs


• Ensure accurate and timely reports are sent to the DM on time


• Drive various process improvement ideas to improve efficiency/productivity


• Build domain knowledge by getting process trained and accredited


• 50% productive within 6 months from the date of joining the process


• Drive ISMS/ISO policy awareness within the team and maintain necessary documents


• Handle all the team related activities in the absence of DM


• Should be able to handle process migration through remote/onsite training

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