Customer Relations Assistant

2 weeks ago

Sucat, Philippines MANILA MEMORIAL PARK CEMETERY, INC. Full time ₱360,000 - ₱720,000 per year

JOB FUNCTIONS:

· Client Engagement

· Administrative Function

· Coordination & Collaboration with other key departments

· Good customer relations

· Market Knowledge

JOB SUMMARY:

Under the general supervision of the Sales & Marketing Manager, the Concierge (Customer Relations Assistant) serves as the main point of contact for potential buyers or sales force, assists and provide detailed information about The Columbary. Schedule and manage the showroom for virtual/actual tour of our products. Work closely with other departments to ensure a seamless, and client-focused experience.

At times provide clerical and administrative functions for Marketing Department.

DUTIES AND RESPONSIBILITIES:

  1. Assist visitors, and provide detailed information about The Columbary products and services.

  2. Guides and assists walk-in clients and visitors to particular agency or personnel.

  3. Schedule and manage appointments of prospective clients.

  4. Build strong rapport and trust with clients by addressing their inquiries and concerns in a prompt, professional, and empathetic manner, fostering a sense of care and respect.

  5. Serve as the main point of contact for potential buyers or sales force.

  6. Work closely with other departments to ensure a seamless, and client-focused experience and all the needs are met effectively.

  7. Handle administrative duties such as organizing paperwork, and maintaining the professional appearance of the area.

  8. Performs other tasks/duties that may be assigned from time to time.

KNOWLEDGE, SKILLS, ABILITY (KSA)

· Knowledge of basic Marketing Procedures

· Knowledge of Company policies, procedures and guidelines

· Exceptional customer service and interpersonal skills are essential, with a focus on empathy and professionalism.

· Strong verbal and written communication skills to effectively convey information and build relationships.

· Excellent organizational and time management skills to handle multiple inquiries and schedule appointments efficiently.

· Ability to address client issues and resolve problems calmly and effectively.

· Ability of being proactive and customer-oriented individual who is passionate about providing an outstanding client experience.

· Ability to multi-task with minimal supervision

· Organized, keen to details, self-motivated, and hardworking

Qualifications:

· Graduate of any four-year business course

· At least six (6) months to one (1) year experience directly related to the duties and responsibilities specified.

· Experience in real estate sales is an advantage

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php19, Php20,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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