HR Analyst

2 days ago

Quezon City, National Capital Region, Philippines Unisys Full time ₱1,200,000 - ₱2,400,000 per year

What success looks like in this role:

Job Description Summary:

  • Serves as the primary point of contact for associate inquiries regarding HR policies, programs, and procedures. Escalating and properly routing complex/sensitive issues to the appropriate individuals or departments.
  • Accurately and timely process a wide range of HR transactions and maintain associate data in the HR data management system.
  • Ensure compliance with company policies and legal regulations in all HR processes.
  • May contribute to the design, development and implementation of enhanced foundational and operational processes.
  • Identifies opportunities for migration of transactional processes into a shared services delivery model and assesses information and current programs to identify and recommend automation and process improvement opportunities.

Key Responsibilities:

Associate Support and Inquiry Management

  • Serve as the first point of contact (email, phone, ticketing system, or chat) for questions related to associate information, onboarding, benefits availment, leave concerns, service recognitions, and HR policies.
  • Provide accurate information and guidance, aiming for first-contact resolution.
  • Direct associates to self-service tools and knowledge-based articles.
  • Escalate complex issues to the appropriate HR Business Partner, Center of Excellence (e.g. Global Rewards, Payroll), and other teams when appropriate.

HR Transaction Processing and Administration

  • Process HR-related transactions accurately and on time, which may include New Hires and onboarding paperwork, Associate Data Changes (promotions, transfers, personal information updates), Benefits administration changes and enrolment support, among others.
  • Update and manage HR-related trackers
  • Release of communications and advisories to associates
  • Maintain accurate and confidential associate records in the HRIS (e.g. Workday, Sharepoint)
  • Managing Separations process for the exiting associates.

Process and Compliance

  • Ensure all HR transactions and processes comply with internal policies and external legal requirements (e.g. labor laws, data privacy)
  • Participate in data audits and quality checks to ensure data integrity across HR systems

Continuous Improvement

  • Identify opportunities for process improvement and efficiency with the HR Shared Services model
  • Contribute to the creation and maintenance of process documentation, FAQs, and HR Knowledge Base
  • Participate in projects related to enhancing HR systems, tools and service delivery

You will be successful in this role if you have:

  • BA/BS degree with 2-4 years' relevant experience OR equivalent combination of education and experience
  • Proficiency in using HRIS and HR case management/ticketing system and managing of functional mailbox is a plus
  • Attention to Details: Meticulous approach to data entry, record-keeping, and transaction processing
  • Problem Solving: Ability to analyze inquiries, identify issues, and provide effective solutions
  • Customer Service: Has a strong commitment to providing excellent, customer-focused service with empathy and professionalism
  • Confidentiality: Proven ability to handle sensitive and confidential associate information

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