Senior Technical Architect

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Job Category

Customer Success

Job Details

About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

This role will be based in Manila, Philippines
We are looking for a hands-on Salesforce Technical Architect with deep expertise in the Salesforce Communications Cloud tech stack to join our Professional Services team. You will play a key role in designing and delivering end-to-end, scalable solutions for TELCO clients, with a strong focus on integration with OSS/BSS systems. This is a critical role supporting major digital transformation programs with multiple projects in the pipeline.

Key Responsibilities

• Provide hands-on leadership in the design and implementation of complex Salesforce Communications Cloud solutions for TELCO customers.
• Architect scalable, high-performance solutions aligned with business goals and industry best practices.
• Collaborate with client stakeholders, product owners, and internal teams to define and deliver technical solutions.
• Drive integration of Salesforce with OSS/BSS systems such as order management, billing, and service provisioning.
• Lead technical workshops and provide governance throughout the solution lifecycle.
• Ensure technical quality, performance, and security across all solution components.
• Contribute actively to configuration, coding, and troubleshooting when required.

Required Skills & Experience

• 8+ years of hands-on experience in Salesforce platform development and architecture, including strong expertise in Salesforce Communications Cloud (formerly Vlocity).
• Hands-on experience with OmniStudio, CPQ, Order Management, Integration Procedures, DataRaptors, and FlexCards.
• Proven experience integrating Salesforce with OSS/BSS systems.
• Salesforce Architect certifications (e.g., Application or System Architect) preferred.
• Experience working with TELCO clients or within the telecommunications industry is highly desirable.
• Strong communication and stakeholder engagement skills.
• A proactive, collaborative mindset with a focus on delivery excellence.

Why Join Us?

• Be part of a high-impact team delivering strategic solutions for leading TELCO companies.
• Work with cutting-edge Salesforce technologies on large-scale digital transformation programs.
• Access continuous learning, certification support, and career growth opportunities within a global network.

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