Store Manager

1 day ago

Makati City, National Capital Region, Philippines Gastronova Hospitality Group Full time ₱45,000 - ₱600,000 per year

Qualifications:

Educational Background

  • Bachelor's degree in Business Administration, Hospitality, Retail Management, or related field

  • Additional certifications or postgraduate studies in F&B, luxury retail, or customer service (preferred)

Professional Experience

  • 3–5+ years in luxury retail, high-end F&B, or boutique hospitality

  • Experience managing flagship or boutique stores

  • Background in launching or opening new store locations (an advantage)

Leadership & Team Management

  • Proven ability to lead and develop service-oriented teams

  • Skilled in scheduling, performance evaluation, and team motivation

  • Experience managing multicultural teams (preferred)

Sales & Financial Acumen

  • Strong track record in achieving sales targets and managing KPIs

  • Knowledge of inventory control, budgeting, and cost management

  • Familiar with POS systems and sales reporting tools

Customer Experience & Brand Representation

  • Deep understanding of luxury service and guest experience

  • Comfortable handling VIPs and sensitive customer service issues

  • Strong personal alignment with Ladurée's refined brand identity

Communication & Language Skills

  • Excellent verbal and written English

  • French or other foreign languages (a plus, not required)

  • Confident communicator with both customers and internal stakeholders

Operational Knowledge

  • Familiarity with visual merchandising, store presentation, and SOPs

  • Knowledge of health, safety, and food hygiene standards

  • Proficient in using digital tools and retail tech (POS, CRM, Excel, etc.)

Soft Skills & Personal Traits

  • Well-organized, detail-oriented, and proactive

  • Charismatic, polished, and professional demeanor

  • Flexible with schedules (weekends, holidays, events)

  • Strong problem-solving and multitasking skills

Job Description:

Operational Leadership & Brand Excellence


•* Lead and oversee daily boutique operations—ensuring consistency with Ladurée's global standards in service, hygiene, and luxury presentation.*


•* Manage shift planning, handle cash operations, and ensure smooth opening and closing routines.*


•* Maintain visual merchandising and ambiance in alignment with the upscale aesthetic of the salon de thé and boutique.*

Sales Performance & Financial Oversight


•* Achieve sales targets, monitor KPIs, and analyze performance data to drive revenue and profitability.*


•* Execute upsells and seasonal promotions, coordinating with marketing teams for strategic campaigns.*

Job Type: Full-time

Pay: Php45, Php60,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Employee discount
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided

Language:

  • English (Preferred)

Work Location: In person

Application Deadline: 08/30/2025

Expected Start Date: 08/15/2025

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