Post-Sales Support Engineer

16 hours ago

Baguio City, Cordillera, Philippines Advantest Full time $104,000 - $130,878 per year

Job summary

Responsible for managing the account in providing post-sales customer support services or field servicing to company's local and overseas customers. Customers support services or field service servicing include Production Yield Improvement, Test Program Debugging, Installation, Relocation, On-site remedial, field change orders (FCO), etc.

Job responsibilities

  • Lead the local post-sales team to achieve positive customer experience leading to highly satisfied customers in the usage of our products.
  • Provide after-sales service support for Advantest's advanced automated test and handling equipment such as installation, acceptance, upgrading, etc.
  • Provide solutions and improvement in Production efficiency and support Test operations in achieving optimized equipment utilizations
  • Identify Assist/Lead technical projects/problem resolutions for customers.
  • Identify opportunities for solution business in collaboration with Service Sales team.
  • Ensure deliverables in service contracts are met.
  • Provide technical inputs to factory for product improvements/new designs.
  • Provide consultancy services to customers for equipment performance improvements.
  • Assist/Lead equipment integration to customer's factory automation systems.
  • Provide Engineering and Technical support such as debugging test programs and test hardware.
  • Build effective internal relationships with colleagues; work both inter-departmentally and cross-functionally as needed for project assignments.
  • The short-listed candidate possesses the capabilities that may lead to a role as a Post-Sale Support manager in the future.

Requirements:

  • Minimum Bachelor's Degree in Electronics / Electrical Engineering with 4 to 6 years of working experience in semiconductor manufacturing industry.
  • Experienced in handling semiconductor ATE equipment such as Tester & Handler.
  • Knowledgeable in C++, script programming and 93000 software/debugging tools will be an added advantage.
  • Possess Data driven problem solving skill and a quality mindset.
  • Understand OEE (overall equipment effectiveness) and drive improvements
  • Knowledge in smart factory and production solutioning
  • Some experience in project management preferred.
  • Strong problem solver with good technical capabilities, good communication skill, self-motivated, customer focus and result oriented.
  • Occasional travel required, sometimes on short notice.

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