Client Service Coordinator

2 hours ago

Work from Home, Philippines Prime Virtual Full time

About this Role:

We are seeking a proactive and detail-oriented Client Services Coordinator based in the Philippines to support a U.S.-based team. This role serves as a key point of contact for clients, assisting with day-to-day coordination, administrative support, and communication across multiple service lines. The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities while ensuring timely, accurate, and professional client support.

Key Responsibilities:

  • Serve as a primary point of contact for clients via phone, email, and other communication channels, ensuring timely and professional responses.
  • Coordinate day-to-day client requests and follow-ups across internal teams.
  • Provide administrative and operational support, including document preparation, data entry, and record maintenance.
  • Track client tasks, deadlines, and service deliverables to ensure timely completion.
  • Prepare reports, summaries, and updates for internal and client-facing use.
  • Maintain organized client files and ensure data accuracy across systems.
  • Support process improvements to enhance client service efficiency and quality.
  • Communicate effectively with U.S.-based team members, accommodating time zone differences.

Qualifications:

  • Bachelor's degree in Business Administration, Communications, or a related field (preferred but not required)
  • 2+ years of experience in client services, customer support, administrative coordination, or a similar role
  • Excellent verbal and written English communication skills, with confidence handling phone calls with U.S.-based clients
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines
  • Proficiency in Microsoft Office and Google Workspace; experience with CRM or ticketing systems is a plus
  • Professional phone etiquette and a customer-focused mindset
  • Ability to work independently and collaboratively in a remote, team-based environment
  • Willing to work U.S. business hours (night shift, PH time), full-time 40 hours a week
  • Reliable internet connection and a quiet, professional work environment

Perks and Benefits:

  • Competitive salary and benefits package
  • HMO coverage
  • 13th month pay
  • Leave credits
  • Statutory benefits under PH labor laws
  • Night differential pay
  • Fully remote role

If you're looking for a long-term opportunity where your talents can shine and make a real difference, we'd love to hear from you. Apply today and our team will be in touch with the next steps

Job Type: Full-time

Pay: From Php50,000.00 per month

Benefits:

  • Health insurance
  • Work from home

Education:

  • Bachelor's (Required)

Experience:

  • Client Services: 2 years (Required)

Work Location: Remote

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