Home-Based Client Services Account Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1
 

Are you a highly organized professional who thrives in a dynamic, client-focused environment? We're seeking a Home-Based Client Services Account Coordinator to support our U.S.-based client in the promotional products industry. In this role, you'll provide exceptional service to customers and vendors, manage orders and communications, and ensure all client needs are handled efficiently and accurately. If you're detail-oriented, proactive, and passionate about delivering top-notch client experiences, we'd love to hear from you.

REQUIRED CORE COMPETENCIES 

• Exceptional Communicator: Strong verbal and written English skills, able to effectively interact with clients, vendors, and team members.

• Customer-Centric: Dedicated to providing outstanding service and building trust through prompt, accurate, and professional communication.

• Organized & Detail-Oriented: Skilled at managing multiple priorities while maintaining accuracy across systems and records.

• Collaborative Team Player: Works well with others, supporting team success and maintaining a positive, solutions-oriented attitude.

• Adaptable & Growth-Minded: Quick to learn new tools, flexible with shifting priorities, and eager to expand skill sets in a fast-paced setting.

WHAT YOU WILL DO 

• Responsible for responding promptly to customer and client inquiries. 

• Responsible for providing customers with information on product pricing, features, and availability. 

• Responsible for updating the website. 

• Responsible for creating presentation format and compiling data for the preparation of sales presentations. 

• Responsible for documenting all order-related activities in various systems. 

• Ensures up-to-date records of customer interactions, transactions, comments, and complaints. 

• Responsible for managing a high volume of inbound and outbound emails. 

• Responsible for providing general day-to-day customer service to clients and vendors. 

• Ad hoc duties as assigned 

WHAT WE LOOK FOR 

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field. 

• Experience: 3-5 years of Customer Service, Sales, Marketing, or direct promo sales experience.

• Language Proficiency: Strong verbal, written, and English communication skills.  

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. 

• Technical Skills:

  • Experience using promotional industry-specific software (such as Sage, ESP, CommonSku, or Syncore).

  • Basic exposure to Adobe Illustrator, Photoshop, and Canva.

  • Proficient in Microsoft Office Suite and Google Workspace

  • Highly skilled with Microsoft Excel.

  • Experience in Salesforce, NetSuite, or 3PL/Extensiv is helpful, but not a requirement.

  • Experience working and communicating within an ERP or CRM system, such as NetSuite or Salesforce. 

  • Experience managing clients' inventory on a front-end website and in a backend WMS system. Tradeshow and/or event material management is a plus. 

  • Experience with handling and processing database files for distribution/drop-shipment. 

  • Experience with various carriers and familiarity with available shipping methods for both regular courier shipments and USPS mailings. 

  • Customer orientation and the ability to adapt/respond to diverse types of characters.  

WHAT WE OFFER

• Salary Range: PHP 50,000 – 55,000

• Industry: Promotional

• Job Type: Full-time

• Work Shift: 8:00 AM – 5:00 PM EST (USA)

• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• ​Industry-leading salary packages  

• Permanent work-from-home setup  

• Company equipment provided   

• Internet stipends upon regularization  

• HMO Coverage    

• PTO credits and service incentive leaves  

• Major spring and winter company live events  

• Monthly employee appreciation virtual events  

• Company-provided career skills training courses  

• A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.  

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.  

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us