Operations Specialist

8 hours ago

Taguig, National Capital Region, Philippines W1SE Consultancy Corp. Full time ₱360,000 - ₱480,000 per year

QUALIFICATIONS:

- Education: Bachelor's degree or higher; preferred majors include Marketing, Statistics, Computer Science, Data Analysis, Business/Management

  • Experience: 2–5+ years in User Operations, or Data Analysis; experience with segmentation and retention activation is a plus

SKILLS:

- Data-driven mindset; proficient with analysis tools (Excel/SQL/Python/R; BI tools like Tableau/Looker/Power BI)

  • Capable of building and managing a user tagging system; basic data modeling skills

  • Proficient in campaign design and execution; capable of designing A/B tests and evaluating results

  • Excellent cross-team collaboration and communication; strong project and time management

  • Language & Communication: Proficient English a plus

  • Data-driven, results-oriented, user-centric, good storyteller and presenter

JOB RESPONSIBILITY:

- Establish and maintain a user tagging system (demographics, behavior, paying/retention, channel source, etc.) to ensure data consistency

  • Design and execute precise activation, retention, conversion, and re-engagement strategies through segmentation and targeting

  • Design and implement user personas and scenario-based operations; deliver clear user journeys and touchpoint matrices

  • Collaborate with Data, Product, Content, and Channel teams; iterate plans based on data insights

  • Own end-to-end activities—from design, execution to evaluation

  • Build and maintain dashboards; regularly produce reports and insights

  • Monitor user feedback and health; develop risk alerts and response measures

  • Contribute to product iterations with UX improvements

Job Types: Full-time, Permanent

Pay: Php30, Php40,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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