SPE-Customer Service HC

5 days ago

Manila, National Capital Region, Philippines Cognizant Technology Solutions Full time ₱150,000 - ₱200,000 per year

Job Summary

We are seeking a dedicated Customer Service Specialist with 2 to 4 years of experience in a healthcare call center environment. The ideal candidate will excel in providing exceptional customer service while working from home during night shifts. This role requires strong communication skills and a deep understanding of healthcare processes to effectively assist and resolve customer inquiries.

Responsibilities

  • Handle incoming customer inquiries with professionalism and empathy ensuring a positive experience for each interaction.
  • Utilize healthcare call center experience to address customer needs and provide accurate information.
  • Maintain a high level of product knowledge to effectively assist customers with their questions and concerns.
  • Collaborate with team members to ensure consistent and efficient service delivery.
  • Document customer interactions and transactions accurately in the system.
  • Identify and escalate complex issues to the appropriate department for resolution.
  • Monitor and manage customer feedback to improve service quality and customer satisfaction.
  • Adhere to company policies and procedures while maintaining confidentiality of customer information.
  • Provide timely follow-up to customer inquiries to ensure resolution and satisfaction.
  • Participate in ongoing training and development to enhance skills and knowledge.
  • Contribute to team goals by achieving individual performance targets.
  • Utilize problem-solving skills to address customer issues effectively and efficiently.
  • Support continuous improvement initiatives to enhance customer service processes.

Qualifications

  • Possess a minimum of 2 years of experience in a healthcare call center environment.
  • Demonstrate strong communication and interpersonal skills to interact effectively with customers.
  • Exhibit proficiency in customer service techniques and best practices.
  • Show ability to work independently in a remote setting while maintaining productivity.
  • Display strong organizational skills to manage multiple tasks and priorities.
  • Have a keen attention to detail to ensure accuracy in customer interactions.

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent certification in customer service.

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