Portfolio Manager

3 days ago

Makati City, National Capital Region, Philippines Metrobank Full time ₱500,000 - ₱1,000,000 per year

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Position Title: Portfolio Manager (Portfolio Health | Bills Payment/B2P)

Job Summary:

The jobholder will drive credit portfolio growth to achieve the Bank's profitability targets, guided by specific guardrails to mitigate credit risk. He/She is responsible for the

1) study and development of early engagement framework in order to ensure active engagement of newly acquired cardholders.

2) development and implementation of early engagement programs; and

3) proactive monitoring of business KPIs such as activation rate, first usage rate and billings of new to bank cardholders;

4) Development of customer education content to guide newly acquired cardholders on how to properly manage their credit cards

Duties & Responsibilities:

  • Achieve overall key performance indicators related but not limited to early engagement metrics/ portfolio health metrics
  • Manage portfolio-specific KPIs such as: billings, activation rate, first usage rate, authorizations approval rate, ANR and delinquency rates.
  • Conceptualize, create, implement, manage and track assigned early engagement initiatives such as, but not limited to the following:

Lead the development of the early engagement framework;

Develop and implement early engagement initiatives for new to bank cardholders

Craft customer education content for new to bank cardholders

Oversee implementation and management of initiatives for Portfolio Health;

Coordinate with sales and marketing teams in the roll out of marketing communications and campaigns in improving early engagement metrics;

Coordinate with Product and data science teams in monitoring the guardrails/ performance of new to bank cardholders;

Ensure regulatory compliance for all implemented initiatives.

  • Coordinate with various internal departments to ensure smooth and effective implementation of various portfolio health programs.
  • Justify assigned programs, ensuring they are within the parameters of accurate financial and risk models and manage costs based on approved budgets.
  • Develop and enhance end-to-end processes / initiatives related to portfolio health.
  • Perform projects/responsibilities/special tasks that may be assigned from time to time (eg. BORC, BCP, Cost Champion, e-Champ, etc.)

Qualifications:

  • Must have a Bachelor's degree from a college/university and preferably a graduate of a business course.
  • Has at least 5 years solid experience in Marketing in an officer/managerial level
  • Has broad understanding of the different areas of the credit card business and the capacity to relate unit's operations and performance metrics to the overall business of the company.
  • Possess strong inter-personal skills
  • Has strong working knowledge of MS Word, Excel, and PowerPoint.

OTHER DETAILS:

Unit: Consumer Business Sector/ Consumer Segment Portfolio Management Department

Work Location: MCC Center Ayala Avenue, Makati City

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