Service Portfolio Manager
3 days ago
I. PURPOSE
The Service Portfolio Manager is responsible for defining, managing, and evolving the MSP's service portfolio across Managed Security Services, Managed Infrastructure Services, and Consulting Services. The role ensures that all services in the catalog are strategically aligned, market-relevant, cost-effective, and deliverable at scale.
The Service Portfolio Manager acts as the custodian of the service catalog, bridging the gap between market demand, client requirements, and operational capability. By monitoring performance, financial viability, and service adoption, the Service Portfolio Manager drives continuous innovation, competitive differentiation, and profitable growth of the MICTS's offerings.
II. DUTIES AND RESPONSIBILITIES
- Service Strategy and Portfolio Management
- Own and manage the service catalog across all service domains:
- Managed Security Services: Managed Security Operations Center (SOC), Cyberthreat Intelligence as a Service
- Managed Infrastructure Services: Network Infra, Cybersecurity, IT Compute, Enterprise Applications, Cloud, Unified Communication, Data Center Facility, ServiceDesk.
- Consulting Services: Advisory, assessments, roadmaps, transformation programs
- Define service lifecycle management (introduction, growth, maturity, retirement).
- Conduct market research, benchmarking, and competitor analysis to ensure offerings remain relevant and differentiated.
- Develop service business cases and investment justifications for new or enhanced services.
- Align the service portfolio with corporate strategy, client needs, and technology trends.
- Service Activation ("Turning On the Service")
- Lead the service launch process — taking new or enhanced services from design (Service Architect) into live operation.
- Ensure service readiness by validating:
- Service Design Package (SDP) completeness.
- Operational processes, SLAs/OLAs, governance, and compliance.
- Tooling, monitoring, and automation requirements.
- Resource and skills availability for delivery teams.
- Partner with Service Transition/Operations to pilot, onboard, and stabilize services.
- Oversee the Go-to-Market (GTM) rollout with Marketing and Sales to drive client adoption.
- Act as the "owner" of the service launch checklist, ensuring all dependencies (financial, contractual, technical, operational) are cleared before turning on the service.
- Service Financial and Performance Management
- Monitor service financials, including cost models, pricing, profitability, and ROI.
- Define pricing models and support Sales with financial analysis during bids.
- Monitor adoption rates, utilization, and customer satisfaction metrics.
- Recommend service adjustments, scaling, or retirement based on performance.
- Provide regular reports to leadership on service portfolio performance.
- Stakeholder and Cross-Functional Collaboration
- Work closely with Business Development, Technology Group, Service Architects, Operations, Consulting teams, and Vendor to ensure services are feasible and scalable.
- Collaborate with Sales, Business Development, and Pre-Sales to position services effectively in client engagements.
- Partner with Marketing to develop collateral, GTM plans, and campaigns for new services.
- Engage directly with clients to capture feedback and refine the portfolio
- Governance & Continuous Improvement
- Ensure services comply with ITIL best practices, ISO standards, and regulatory obligations.
- Govern the official service catalog documentation and publish updates.
- Continuously drive innovation, automation, and optimization across services.
- Feed lessons learned from BAU operations back into service enhancements.
III. QUALIFICATIONS
- Education and Certifications
- Bachelor's degree in Information Technology, Computer Science, Business, or related field.
- Preferred Certifications:
- ITIL v4 Foundation (Intermediate/Managing Professional preferred)
- Project Management (PMP/Prince2)
- Business Analysis
- Experience
- 7–10 years of experience in service portfolio, product management, or service delivery within an MSP or IT services environment.
- Hands-on experience in launching new services ("turning on" services from design to operations).
- Strong background in multi-tower managed services (Security, Infrastructure, Cloud, Applications).
- Familiarity with financial modeling, costing, and profitability tracking.
- Proven record in ITIL service lifecycle management and service catalog governance.
- Skills and Competencies
- Strategic thinker with strong market awareness.
- Strong commercial acumen with the ability to balance profitability and client value.
- Excellent stakeholder management and communication skills.
- Skilled in service lifecycle management, activation, and performance monitoring.
- Highly adaptable and able to drive change across multiple service domains.
IV. WORKING CONDITIONS
- Location: Hybrid (combination of offices, remote work, and client site visits).
- Schedule: Standard business hours with flexibility for client workshops, proposal deadlines, or service transitions.
- Travel: Moderate (10-20%) based on service rollouts and client engagements.
- Collaboration: Extensive interaction with Sales, Marketing, Service Architects, Systems and Platform, Delivery Operations, and Clients.
-
IT Portfolio Manager
7 days ago
Makati City, National Capital Region, Philippines Rising Tide Digital Inc Full time ₱900,000 - ₱1,200,000 per yearLocation:Philippines – MakatiWork Schedule:Dayshift –HYBRID (2 days onsite, 3 days WFH)Type of Employment:Contractual (6 month-initial contract, possible absorption/extension depending on performance)Job SummaryThe IT Portfolio Manager is responsible for overseeing the strategic alignment and prioritization of the organization's IT projects and product...
-
IT Portfolio Manager
7 days ago
Makati City, National Capital Region, Philippines Rising Tide Digital Inc. Full time ₱540,000 - ₱1,080,000 per yearLocation: Philippines – MakatiWork Schedule: Dayshift – HYBRID (2 days onsite, 3 days WFH)Type of Employment: Contractual (6 month-initial contract, possible absorption/extension depending on performance)Job SummaryThe IT Portfolio Manager is responsible for overseeing the strategic alignment and prioritization of the organization's IT projects and...
-
Cybersecurity Portfolio Analyst
1 week ago
Makati City, National Capital Region, Philippines Chevron Full time ₱900,000 - ₱1,200,000 per yearTotal Number of Openings1 About Us Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.Chevron markets Caltex fuels, lubricants and other petroleum products in the Philippines. Our network...
-
Global Projects Portfolio Manager
1 week ago
Makati City, National Capital Region, Philippines SGS Full time ₱2,000,000 - ₱2,500,000 per yearWe are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionAs the Global Projects...
-
Global Projects Portfolio Manager
1 week ago
Makati City, National Capital Region, Philippines SGS Full time ₱2,500,000 - ₱6,000,000 per yearCompany Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description As the...
-
Portfolio Manager
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Infopro Business Solutions Full time $104,000 - $130,878 per yearCollaborate with senior management to define the security strategy and goals. Align security initiatives with business objectives and industry best practices. Stay updated with industry trends, competitive landscape, and emerging technologies related to Information Security and Cybersecurity. Utilize market intelligence to identify opportunities for...
-
Portfolio Intelligence and Controls Officer
7 days ago
Makati City, National Capital Region, Philippines Atram Full time ₱2,000,000 - ₱2,500,000 per yearRole SummaryThe Portfolio Intelligence and Controls role is a strategic and cross-functional position responsible for delivering advanced analytics, supporting risk consultancy projects, and ensuring mandate rule governance and compliance documentation. The role collaborates closely with internal teams-including Risk, Compliance, Client Solutions,...
-
Credit Portfolio Manager
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Maya Full time $104,000 - $130,878 per yearWe're looking for a visionary Credit & Portfolio Strategy Leader to architect and scale the credit risk infrastructure for our Digital Bank. This role is ideal for a data-driven strategist who thrives in ambiguity, builds from zero, and is passionate about shaping the future of consumer and SME lending.As a key member of our leadership team, you'll define...
-
IT Project/Portfolio Manager
3 days ago
Mandaluyong City, National Capital Region, Philippines Rising Tide Digital Inc. Full time ₱1,000,000 - ₱1,200,000 per yearLocation: Philippines – Cybergate, MandaluyongWork Schedule: Dayshift – HYBRID (2 days onsite, 3 days WFH)Type of Employment: Contractual (6 month-initial contract, possible absorption/extension depending on performance)***Amenable for a three company-paid work trips per year outside of NCR, The duration of these trips will range from two weeks to one...
-
Cybersecurity Portfolio Manager
1 day ago
Mandaluyong City, National Capital Region, Philippines InfoPro Business Solutions, Inc. Full time ₱1,500,000 - ₱2,500,000 per yearCollaborate with senior management to define the security strategy and goals. Align security initiatives with businessobjectives and industry best practices. Stay updated with industry trends, competitive landscape, and emergingtechnologies related to Information Security and Cybersecurity. Utilize market intelligence to identify opportunities for innovation...