Service Support Coordinator II

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Job Summary

A meticulous and analytical Audit Specialist is needed to join the SPE Audit Team. The role involves reviewing and auditing Service Requests (SRs) to ensure accuracy, data integrity, and compliance with established standards. This position plays a key role in maintaining service quality, identifying process gaps, escalating issues, and providing actionable feedback to improve systems and processes.

Responsibilities:

• Audit Service Requests (SRs) to verify data integrity and accuracy (e.g., customer contact details, site address, SR Type correctness, Planned Period validation etc).
• Fix Service Requests with missing, inaccurate, or incomplete information.
• Update EBS Alice to reflect audit status (Pass or Fail).
• Receive and review Service Requests where issues have been identified (data, information, system, SOW, etc.).
• Monitor identified issues/potential risks and support resolution.
• Provide structured feedback on corrective actions and solutions to improve data quality and processes.
• Collaborate with cross-functional teams to support process improvements and system enhancements.
• Other duties as assigned.

Qualifications

• College graduate of any course.
• Strong attention to detail with excellent analytical and problem-solving skills.
• Possesses initiative and a strong sense of ownership and responsibility. 
• Keen attention to details. 
• Experience with data auditing, quality assurance, or service request management is a plus.
• Time management skills. 
• Must be able to work with minimal supervision. 
• Works well with others; team player.
• Fluent English written and verbal skills.
• Strong sense/knowledge of the service business.
• Ability to work independently while collaborating effectively with team members.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety.  Integrity. Respect.  Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example