
analyst, business intelligence data
2 days ago
Job Title
Analyst, Business Intelligence Data
Job Summary
General Description
This role serves as the primary source of impact assessment and quantification for most issues and change requests (RFC) across the company. The individual must be highly knowledgeable about TracFone's business lines, processes, systems, databases, and reporting tools. They ensure consistent evaluation standards across departments and comparable impact assessments.
Responsibilities
Intake
Evaluate RFC requests and IMT issues
- Collaborate with requestors and technical teams
Quantify customer impact and validate information
Research and Development
Analyze complex systems
- Extract and transform data
- Create predictive models
Support root cause analysis and solution development
Quantification and Scoring
Use tools like CEM, Splunk, Glassbox
- Evaluate impact on processes
Recommend testing scopes
Pre and Post Revenue/Cost Calculation
Generate ROI data for RFCs
- Post-evaluation of CRs
Analyze datasets for business value insights
Methods Development
Collaborate with Finance and Accounting
- Standardize impact assessment and ROI methods
Store and manage assessment data
Recommendations
Advise business owners and PMO
Influence prioritization of RFCs
Managerial Duties
Lead operations research analysts
- Identify inefficiencies
- Recommend solutions
Qualifications
- Bachelor's degree in Engineering, Computer Science, Mathematics, or related fields
- Alternatively, a social science degree with 1+ year of statistical analysis experience
- 7+ years in research, data analysis, and presenting results
- 5+ years internal TracFone experience preferred
- Programming and statistical analysis experience preferred
- Strong SQL skills and familiarity with TracFone databases
Knowledge of
Oracle PL/SQL, Db2, Data Warehouse
- ETL, BI tools (Thoughtspot, Cognos, Tableau)
- Transactional systems (Clarify, BRM, OFS)
- Data discovery tools (CEM, Splunk, Glassbox)
- Statistical analysis, text analytics, machine learning
- AWS (S3, SageMaker, RedShift, IAM)
Competencies
- Business Software Applications
- Data Management
- Management Communication
- Project Management
- Strategic Thinking and Analysis
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