analyst, business

1 week ago

Cebu City, Central Visayas, Philippines Qualfon Full time ₱900,000 - ₱1,200,000 per year
Overview
Role: ANALYST, BUSINESS
Responsibilities
Main Objectives:

Provide assistance to process owners to identify improvement opportunities

  • Contextualizes and conceptualizes objectives and needs within the framework of:
    • Mission Statement
    • Mission Leader role definition
    • STRIDES values

Manage operational information of business areas

  • Collaborates with business teams, leveraging technology when needed.
  • Assists process owners in improving current processes and solving process-related problems through meetings and data collection.
  • Analyzes information from process owners and their teams to document, study, and improve processes.
  • Provides education to standardize terminology across areas, departments, or geographies.

Facilitate process workshops

  • Leads process redesign workshops.
  • Facilitates process mapping and business process reengineering.
  • Provides training on tools used for process improvement.
  • Assists in documenting policies and procedures from improved processes.
  • Supports presentation of improved processes to stakeholders.
Qualifications
Qualifications:
  • BPO industry experience and deep understanding of KPIs.
  • Basic functional understanding of IT solutions such as ERP, CRM, and BI.
  • CI Six Sigma Green Belt Certification – Required.
  • Bachelor Degree
Skills and Competencies:
  • Project Management
  • Management Communication
  • Business / Financial Analysis
  • Continuous Improvement
  • Strategic Planning
  • Strategic Thinking and Analysis
  • Critical Thinking
  • Business Software Applications
  • Cost-Benefit Analysis

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