Customer Support Engineer

3 days ago

Manila, National Capital Region, Philippines Starburst Full time ₱600,000 - ₱1,200,000 per year

Company Description

Starburst, founded by the inventors of OS Trino, provides a full-featured open data lakehouse platform powered by the #1 SQL analytics engine. Our end-to-end analytics platform allows teams to discover, organize, consume, and share data efficiently for both cloud and on-premises workloads. With clients such as Apache Corporation, Comcast, Doordash, DBS Bank, and VMware, Starburst supports scalable analytics while helping companies lower infrastructure costs and avoid vendor lock-in. We believe in providing modern solutions to alleviate data silo problems, aiming to help businesses make better decisions through scalable, fast analytics on all their data.

Role Description

This is a full-time on-site role for a Customer Support Engineer based in Metro Manila. The Customer Support Engineer will be responsible for providing exceptional customer support, troubleshooting issues, delivering technical support, and performing field service tasks as needed. This role requires excellent communication skills to interact effectively with clients, addressing their needs and resolving technical problems swiftly.

Qualifications

  • Skills in Customer Support and Technical Support
  • Proficiency in Troubleshooting and Field Service
  • Strong Communication skills for client interaction
  • Ability to work independently and as part of a team
  • Relevant experience in the IT or software industry is a plus
  • Bachelor's degree in Computer Science, Information Technology, or related field preferred

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