Team Leader

2 days ago

Makati City, National Capital Region, Philippines ADP Full time $60,000 - $80,000 per year
Lead the Daily Activities.You will provide leadership, guidance, and direction to team members and ensure they complete work according to scheduled deadlines with attention to quality standards, priorities, and overall goals. You will oversee the use of standard process workflows by your team, manageescalated client issues,and provide direction onclientresolutions. You will also track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods. You will analyze team statistics and prepare reports for your leadership.
Flex and Adapt. You thrive in a structured environment where you set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You're a problem solver who can find an answer, or a solution, for time-sensitive issues and meet deadlines. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP.
Coach and Develop.You will train and mentor team members and identify development needs across the team, working with your leaders to coordinate additional training as needed.You will evaluate associates on performance and complete performance appraisals. You will work in collaboration with your team members to establish Individual Development Plans. You will develop and administer corrective action and performance improvement plans. You will have hire/fire authority in conjunction with Human Resources, and you may have oversight of Workforce Management/Resource Planning and succession planning.
*Truncated QualificationsRequired Qualifications
Bachelors degree in HCM related field or equivalent education and experience.
At least 2 years of subject matter expert, mentor, or supervisory experience required.
At least 5 years of customer service experience
Proven proficiency in prioritizing critical client issues and managing workflow required.
Effective time management skills, organization, and planning required.
Proven experience in Project management, project coordination.
Effective communications skills in Client facing context.
Strong interpersonal, conflict management and mentoring skills.

Preferred Qualifications
Experience in benefits administration, payroll, HR, or related experience
Experience in Implementation type of work
US Benefits & Payroll knowledge is a plus.
Technical training or equivalent experience in related technologies and/or systems in implementations is highly preferred (HR, Payroll, Time).
Industry related certifications including Professional in Human Resources (PHR), Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC) etc. are a plus.
Work experience or certifications in Business Analysis, Networking, Database Usage, SQL is highly preferred.

  • Team Leader

    2 days ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    About the RoleWe are looking for a dynamic and confident Team Leader with livestream hosting experience to lead and inspire our team of hosts. This role requires someone who can guide, motivate, and coach while also being comfortable in front of the camera. If you have a passion for e-commerce and livestreaming, this is the perfect opportunity for...

  • Team Leader

    21 hours ago

    Makati City, National Capital Region, Philippines LSG Makati, PH Full time ₱70,000 - ₱120,000 per year

    We are seeking an experienced and proactive Team Leader to oversee a team of Customer Support Agents across different accounts. This role is responsible for ensuring that the team achieves performance targets, delivers high-quality customer service, and adheres to process and compliance standards. The ideal candidate has strong leadership skills, excellent...

  • Store Team Leader

    2 days ago

    Makati City, National Capital Region, Philippines Amber Golden Chain Of Restaurants Corporation Full time $40,000 - $60,000 per year

    A store team leader is responsible for monitoring the staff's performance, delegating tasks, and ensuring that the team provides the best customer service by responding to the customer's inquiries and concerns and resolving their complaints. Store team leaders assist with the development of marketing campaigns and promotional offers to sell goods and...

  • collection team leader

    2 days ago

    Makati City, National Capital Region, Philippines Yinshan Lending Inc. Full time $60,000 - $80,000 per year

    About the role Yinshan Lending Inc. is seeking a highly motivated and experienced Collection Team Leader to join our dynamic team in Makati City, Metro Manila. As the Collection Team Leader, you will play a pivotal role in driving the success of our collection's operations, leading a team of dedicated collectors and ensuring efficient debt recovery...

  • Team Leader

    2 days ago

    Makati City, National Capital Region, Philippines Espacio Cafe- Baguio Branch Full time ₱240,000 per year

    QUALIFICATIONS:Bachelors Degree in Hospitality Management or any related course.At least 1–3 years of experience in a BOH or kitchen-related rolePrior experience in a leadership or supervisory role is a strong advantageExperience in food preparation, kitchen sanitation, and inventory managementAbility to lead and motivate a BOH teamKnowledge in inventory...

  • Team Leader

    2 days ago

    Makati City, National Capital Region, Philippines PhilLife - Insurance Careers Full time $80,000 - $120,000 per year

    Job Summary:The Team Leader is responsible for leading a team of insurance advisers, developing strategic sales plans, and driving revenue growth. This role oversees team performance, fosters key customer relationships, identifies new business opportunities, and ensures alignment with company goals.Key Responsibilities:Sales Strategy &...

  • Team Leader

    1 week ago

    Makati City, National Capital Region, Philippines ADP Full time

    Lead the daily activities of your team by providing leadership, guidance, and direction to ensure work is completed according to scheduled deadlines, quality standards, priorities, and overall goals. Oversee standard process workflows, manage escalated client issues, and provide guidance on client resolutions. Track productivity and performance standards,...

  • Team Leaders

    4 weeks ago

    Mandaluyong City, National Capital Region, Philippines VCC Link, Inc. Full time

    Responsibilities:•The Operations Team Leader responsible for the solid overall workforce and client management and will take full ownership on supervising and motivating team members.Must have qualifications and/or Perks for the Job (at least 3):•Candidate should have at least 3 years of solid experience in team, performance and client management.•An...

  • Team Leader

    2 days ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱900,000 - ₱1,200,000 per year

    TheTeam Leaderis responsible for supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing...

  • Team Leader

    2 days ago

    Quezon City, National Capital Region, Philippines Afni Full time ₱900,000 - ₱1,200,000 per year

    The Team Leader is responsible for entry level supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing...