csr

2 weeks ago

San Fernando, Central Luzon, Philippines New York Family Dentistry Full time $30,000 - $50,000 per year

Key Responsibilities

  • Communicate effectively through several channels including text, email & phone
  • Manage incoming and outgoing calls to book appointments
  • Identify and assess patient's needs to achieve satisfaction
  • De-escalate situations involving dissatisfied patients, offering patient assistance and support
  • Meet patient experience team targets and call handling quotas
  • Provide appropriate solutions and alternatives, follow up to ensure resolution
  • De-escalate situations involving dissatisfied patients, offering patient assistance and support
  • Makes outgoing patient calls with goal of scheduling appointments
  • Memorizes scripts to help build a rapport with the patient and educate them about the the
  • Making follow up calls to patients to confirm appointment times or reschedule appointments as needed
  • Making sure that all documentation is accurate and up to date, such as updating patient records with new contact information, insurance information, or other relevant details
  • Entering data into the practice management software to create a new patient file or update an existing file
  • Verify eligibility and benefits for all patients with appointments online or over the phone with insurance companies
  • Attach accurate patient's insurance information to patient's chart to ensure that insurance claims can be submitted
  • Verify patient demographic information and ensure it matches information on file

Qualifications

  • Possess our core values of commitment, quality, respect, communication and teamwork
  • Have excellent communication skills and comfortable speaking English
  • comfortable speaking English
  • Proven experience in appointment scheduling, administrative support, or a similar role.
  • Retain knowledge of systems & processes
  • Remain calm under pressure
  • Organizational skills & ability to multitask
  • Should be Fast & Efficient without sacrificing the quality of their work
  • Familiarity with medical, dental, or other professional office environments is an advantage.

General Skills

  • Appointment Coordination
  • Scheduling
  • Customer Service
  • Communication skills
  • Problem-Solving
  • CRM tools
  • Data Entry

Please be aware, the candidate must be willing to commute to our office located in Clark Angeles City, Pampanga.

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