Pampanga Site CSR Easy Account 1 Day Process

6 days ago

San Fernando, Central Luzon, Philippines CPI Management Services Full time ₱200,000 - ₱250,000 per year

About the role

As a Customer Service Representative (CSR) at CPI Management Services' Pampanga site, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time role based in Pampanga, Central Luzon. You will be a key part of our dedicated customer service team, contributing to the overall success of the business.

What you'll be doing

  1. Handling inbound customer inquiries and requests via phone, email, and chat
  2. Resolving customer issues and concerns in a timely and efficient manner
  3. Updating customer records and documentation as needed
  4. Identifying and escalating complex or sensitive customer cases to appropriate team members
  5. Adhering to and upholding company policies, procedures, and service level agreements
  6. Continuously improving your product and process knowledge to better serve customers

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
  2. Strong problem-solving and critical thinking abilities to effectively handle customer inquiries and concerns
  3. Proficiency in using computer systems and software applications
  4. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  5. Prior experience in a customer service or call centre role is preferred
  6. Fluency in English and the local language (Tagalog) is required

What we offer

At CPI Management Services, we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits you can expect include:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive health insurance coverage
  3. Opportunities for career development and growth
  4. Flexible work arrangements and work-life balance initiatives
  5. Team-building activities and social events

About us

CPI Management Services is a leading provider of innovative business solutions and outsourcing services. With a strong presence in Pampanga, Central Luzon, we are dedicated to delivering exceptional customer experiences and driving the success of our clients. Our team of passionate and talented professionals is the foundation of our business, and we are committed to nurturing their growth and development.

If you are excited about the prospect of joining our team and contributing to the success of our customers, we encourage you to apply now.

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