Claims representative

4 days ago

Pasay, National Capital Region, Philippines access healthcare Full time ₱600,000 - ₱1,200,000 per year

About the role

Join our dynamic team as a Claims Representative - Healthcare CSR at access healthcare, a leading provider of healthcare services. In this full-time role based in Pasay City, Metro Manila, you will be responsible for providing exceptional customer service and support to our clients throughout the claims process.

What you'll be doing

  • Responding to inbound calls and emails from customers regarding their healthcare claims
  • Reviewing and processing claims, ensuring accuracy and compliance with company policies
  • Providing clear and effective communication to customers, addressing their questions and concerns in a timely manner
  • Collaborating with cross-functional teams to resolve complex claims issues
  • Maintaining detailed records and documentation of all customer interactions
  • Identifying opportunities to improve customer experience and suggest process enhancements

What we're looking for

  • 1-2 years of experience in a customer service or call centre role, preferably in the healthcare industry
  • Strong communication and interpersonal skills, with the ability to effectively engage with customers and provide exceptional service
  • Excellent problem-solving and analytical skills, with the ability to quickly understand and resolve complex issues
  • Proficient in using computer systems and software, with the ability to navigate various databases and applications
  • A team player with a positive attitude and the willingness to learn and grow within the organisation

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive health and wellness benefits, including medical and dental coverage
  • Opportunities for career advancement and professional development
  • Supportive and collaborative work environment
  • Work-life balance initiatives, such as flexible scheduling and remote work options

About us

access healthcare is a leading provider of healthcare services, committed to delivering innovative and quality-driven solutions to our clients. Our mission is to improve the overall well-being of the communities we serve by ensuring seamless access to healthcare. Join our team and be a part of our growth and success.

Apply now and take the first step towards a rewarding career with access healthcare.

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