Market Research Support Assistant

RONIN International
(part of the Rippleffect Group) is an award-winning independent market research and consultancy company. Offering qualitative, quantitative, and mixed methods market research services globally, we are proud to be the trusted market research partner of many leading global brands. Our HQ is in London working closely with our other offices in Lancaster, Hamburg, New York, Hong Kong and this office in Manila (Makati).

The Opportunity

Position Summary:

This role will work within the Panel & Incentives department at RONIN. This department takes responsibility for market research participant-facing payments and communications, collaborating with our project management, fieldwork and compliance teams to deliver a superior customer experience, incentivise participants, and perform administrative duties.

Core Duties:

• Sending market research participant incentive payments.
• Ensuring payments are processed efficiently and professionally.
• Responding to participant inquiries via email, providing timely and accurate support.
• Troubleshooting issues with participants directly when they arise.
• Maintaining accurate and up-to-date incentive database and ticketing system records.
• Adhering to compliance procedures to ensure all processes meet regulatory standards.
• Liaising with all relevant internal departments to clarify queries relating to payments.
• Working with data and building reports and spreadsheets
• Support the team with quality checks on participants before payments are made.
• Maintaining participant confidentiality and ensure that participant personal data is handled in accordance with industry codes of conduct and applicable data protection law.
• Supporting relevant departments by sourcing sample in accordance with project specifications and timelines across different platforms, databases and list brokers.
• Identifying process improvement opportunities, if any, and flag them for consideration.

Please note that this role will be offered on an independent contractor basis. The successful candidate will be responsible for their own tax contributions. RONIN International is currently in the process of registering a local entity in the Philippines and opportunities to transfer to our local payroll once our registration is complete will be offered to individual contractors on that occasion.

About You:
(You don't need to tick all the boxes to be considered, so please do still apply if you have most of what we're looking for)

Qualifications and Training

• Secondary education to Advanced Level or equivalent

Knowledge and Skills

• Effective written and verbal communication
• Analytical and critical thinking
• Microsoft Office skills: Outlook, Word and Excel
• Ability to apply internal processes to own work
• Working knowledge of market research methodologies
• Professional or fluent in another language than English

Experience

• Experience in a customer satisfaction or customer support role
• Experience of fast-paced, deadline-driven environments
• Working in market research
• Exposure to international teams and a diverse cultural context

Personal Attributes

• Ability to work with autonomy and under pressure
• Collaborative and an effective team player
• Good time management
• Accountable - will seek support where needed rather than cut corners
• High degree of integrity and commitment to honesty
• Meticulous with great attention to detail
• Methodical and process driven
• Committed to quality
• Work within our Values

Location:

This is primarily an office-based role, and our office is in Makati, Philippines.

Why, and how to apply…

If you are looking for a new challenge with opportunity for growth and impact with a growing team and business, get in touch with us right away - apply with your CV & a short cover note highlighting why you are interested in this role and joining Ronin.