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Senior Principal Consultant

3 weeks ago

Makati City, National Capital Region, Philippines NetSuite Full time

Responsibilities:

Provide Consulting Services

  • Document and validate customer's business requirements and map to NetSuite functionality
  • Configure/customize NetSuite application to meet customer's business requirements
  • Conduct consulting sessions (on-the-phone and in-person) and document with meeting minute summaries
  • Attend project meetings and provide status on progress of activities and deliverables
  • Provide customers with as needed consulting and general assistance
  • Be a "go-to" resource for specific functional areas

Provide Sales / Account Management support

  • Support the sales cycle through solution review and feedback, and assistance with scoping and estimation

Provide Team and Operational Management

  • Participate, organize and facilitate regular Team Meetings
  • Contribute to the hiring process by screening applications and interviewing candidates
  • Serve as liaison with the rest of the GDC for work coordination and assignments
  • Channel staff feedback to the local Practice Manager
  • Enforce company policies and regulations

Contribute to internal PS initiatives

  • Contribute to the solutions repository/best practices, knowledge share activities
  • Participate in Subject Matter Expert programs
  • Conduct Internal trainings on Subject Matter Expertise to filter out best practices
  • Interface with other departments on product features/solutions

Focus on Continuing Education

  • Contribute to internal knowledge share; Review posted feedback on a continuous basis
  • Participate in or Hold Continuing Education sessions
  • Conduct and be fully versed on functionality released with each new product upgrade

Key Competencies

Customer Service

  • Possesses a passion for helping customers find creative ways to more effectively run their businesses
  • Demonstrates strong consulting skills and Customer relationship acumen
  • Establishes credibility and rapport with internal and external stakeholders
  • Ability to influence customers to modify current business practices, as required

Initiative

  • Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results
  • Ability to complete self- directed assignments and tasks
  • Ability to engage in the Sales process with little or no guidance from Management

Productivity

  • Ability to work in a deadline-focused environment, consistently producing deliverables within agreed upon timeframes
  • Ability to manage multiple project commitments simultaneously
  • Achieves consistent utilization at or above established target %

Product Knowledge

  • Works on significant and unique services where analysis of data requires evaluation of several intangibles
  • Develops innovative plans based on customer needs to solve complex business workflow in the NetSuite environment
  • Be fully versed on functionality released with each new product upgrade
  • Solid understanding of customization options/tools available to extend standard configurations/functionality

Quality

  • Demonstrates excellent judgement in selecting methods and techniques for obtaining solutions
  • Ability to resolve complex issues per defined parameters and procedures, and escalate when necessary

Problem Solving

  • Works on problems of diverse scope where analysis of data requires evaluation of numerous factors
  • Demonstrates good judgement in selecting methods and techniques for obtaining solutions
  • Documents, troubleshoots and escalates Support issues outside defined parameters
  • Ability to resolve routine issues per defined parameters and procedures, and escalate when necessary
  • Ability to document reusable solutions
  • Exercises judgment within defined procedures and policies to determine appropriate action
  • Understands theories, concepts, principles, and techniques to handle most situations without guidance
  • Quickly assesses customer needs, develops innovative plans to solve complex business workflow, and implements these plans in the NetSuite environment
  • Possesses a passion for helping customers find creative ways to more effectively run their businesses

Autonomy

  • Determines methods and procedures on new job assignments, and may coordinate and/or lead team activities
  • Independently organizes and performs most work required within area

Decision Making

  • Ability to influence customers to modify current business practices, as required
  • Ability to manage scope and expectations with the customer
  • Generally, receives guidance and direction from other project resources (Consulting Technical Manager, Project Manager) and Practice/Delivery Leads
  • Engages in the Sales / Account Management process with little or no guidance from Management.

Interpersonal Skills

  • Strong written and verbal communication skills
  • Strong presentation skills
  • Ability to establish credibility and rapport with internal and external stakeholders
  • Ability to work within project teams, and collaborate cross-departmentally
  • Ability to communicate effectively with functional and technical resources

Soft Skills

  • Demonstrates full competence in business function
  • Ability to manage multiple projects

Technical Skills

  • Demonstrates exceptional financial and business skills.
  • Experience with software in a SaaS environment including any experience with Accounting, Sales Force Automation, Marketing Campaigns and Web presence
  • Consulting experience with QuickBooks Great Plains/Microsoft Dynamics, , Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite
  • Pre-sales consulting experience

Education

  • Bachelor's degree, preferably in Accounting or Management Information Systems
  • Master's degree or post graduate coursework preferred

Professional Experience

  • 6+ years' experience in systems applications consulting with a consulting firm or software provider
  • 3+ years in a Consultant role implementing NetSuite full cycle

Promotion Criteria:

  • Demonstrates advanced knowledge in at least 2 major areas of NetSuite functionality – i.e. ERP, CRM, Ecommerce, OpenAir, NFP
  • Regularly exceeds personal utilization targets on a quarterly basis
  • Exceeds Customer Reference Targets and Customer Satisfaction Survey Score Targets
  • Contributes to internal PS Knowledge Share
  • Active participant in NetSuite Mentoring Program
  • Supports the Sales process as a PS Subject Matter Expert, with minimal guidance from Management
  • Ability to lead a team of Consultants on large PS engagements

Reports To

  • Team Leads / Practice Manager