L1 Technical Support

2 weeks ago

Taguig, National Capital Region, Philippines Strategic Networks, Inc. Full time ₱300,000 - ₱600,000 per year

Technical Staff Level One serves as the first line of support in IT operations. This role is responsible for maintaining, troubleshooting, and repairing computer systems, networks, and software applications. It involves direct interaction with end-users, ensuring smooth IT operations and high customer satisfaction.

Key Responsibilities:

Technical Support & Troubleshooting


• Provide first-level support for hardware, software, and network issues.


• Diagnose and resolve routine technical problems using remote desktop tools or on-site visits.


• Maintain and repair district computers, servers, and network-related hardware/software.


• Perform routine system updates, patches, and installations.

User Interaction & Customer Service


• Communicate effectively with Officers, Managers, Staff and other Outsourced Personnel.


• Explain technical solutions clearly to non-technical users.


• Maintain a high level of customer service and professionalism.

Documentation & Reporting


• Document technical issues, resolutions, and troubleshooting steps.


• Contribute to the knowledge base for future support efforts.

Collaboration & Teamwork


• Work closely with cross-functional teams and Technical Staff Level Two.


• Participate in IT support projects and initiatives.


• Assist in training and mentoring junior staff.

System Maintenance & Optimization


• Develop and implement maintenance schedules.


• Perform local area network administration and maintenance.


• Ensure systems are secure and operate optimally.

Other Duties

Perform other related tasks as assigned by NAC T&T Infrastructure Head.

Education & Certifications


• Associate's degree in Information Technology or related field preferred.


• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), Cisco (CCNA), or VMware are advantageous.

Experience


• 1–3 years of experience in technical support or IT services.


• Familiarity with Windows, macOS, Chrome OS, iOS, and server products.

Skills


• Strong problem-solving and critical thinking abilities.


• Excellent verbal and written communication skills.


• Ability to prioritize tasks and manage multiple issues simultaneously.


• Customer-focused mindset and adaptability.

Work Environment & Physical Demands:


• May require lifting or moving heavy equipment.


• Work involves sitting or standing for extended periods.


• Quiet to moderate noise levels, with exposure to server room environments.

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