Medical Virtual Assistant

6 days ago

Manila, National Capital Region, Philippines Unlock HBA Full time ₱70,000 - ₱120,000 per year

This is a remote position.

Virtual Rockstar is hiring a reliable and detail-oriented Medical Virtual Assistant for our client's team to support a growing physical therapy practice in Arizona (MST). In this fully remote position, you will play a key role in supporting clinical and administrative operations—ensuring smooth, timely, and compassionate service to patients and families. 

This is a full-time, long-term opportunity for someone experienced in insurance verification with added billing support (denials/appeals and longer payer calls). You'll collaborate closely with the Director of Insurance and the billing team and become a vital member of a care team dedicated to improving lives. 

About Our Client:

This physical therapy practice exists to "encourage hope, add joy, and gain ability together." The culture is wholesome and family-centered, emphasizing uplifting energy, trust, and celebrating progress over perfection. With three busy clinics in Arizona, the team prioritizes patient experience, teamwork, and dependable follow-through. 

Why Join This Team? 

• Mission-driven environment grounded in clear values 

• Growth opportunity within an expanding practice 

• Family-focused, supportive, and collaborative culture 

• Direct impact on patient experience and financial outcomes 

Responsibilities

Insurance-Related Tasks: 

• Verify patient insurance coverage and benefits (Medicare, Blue Cross Blue Shield, Cigna, UnitedHealthcare [OON], Aetna, Humana, Medicare Advantage), plus auto liens and workers' comp 

• Coordinate authorizations in partnership with the Director of Insurance as needed 

• Update EMR with accurate eligibility/benefits data 

Billing Support: 

• Support billing team with denials, appeals, and long-duration payer calls 

• Assist with insurance payment follow-ups 

• Provide backup support for billing-related documentation 

Communication & Coordination: 

• Handle inbound/outbound insurance phone calls via 3CX VoIP 

• Partner daily with the Director of Insurance and billing team; escalate nuanced payer issues 

• As needed, explain benefits clearly and professionally to patients 

Data Entry & Documentation: 

• Maintain organized documentation of verification outcomes and billing follow-ups 

• Use Google Sheets/Excel for payer tracking, reports, and reconciliations 

• Ensure timely, accurate entries in Prompt EMR and Waystar 

Tools & Platforms: 
​

• EMR: Prompt EMR, Waystar 

• Communication: Google Workspace (Gmail/Chat/Meet), 3CX VoIP 

• File Management: Google Drive, Google Sheets/Excel 

• Scheduling: Prompt EMR 

Requirements
• At least 1 year of experience in medical admin support with U.S. insurance verification 

• Familiarity with billing support tasks such as denials/appeals and payer follow-ups 

• Strong verbal and written English; clear, empathetic phone presence 

• Highly organized, dependable, and a team player 

• Comfortable working U.S. business hours (MST) with a consistent weekly structure (three 10-hour days and two 5-hour days)

Benefits
• Competitive salary commensurate with experience 

• Opportunities for professional development and growth 

• Work in a dynamic and supportive team environment 

• Make a meaningful impact by helping to build and strengthen families in the Philippines 

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