IT Technical, Service Support and Asset Specialist

5 days ago

Manila, National Capital Region, Philippines Travel With The Grooves, Inc. Full time ₱350,000 - ₱600,000 per year

Job Purpose:

Manages the overall IT system and asset of the store. Provide necessary guidance, documentation and reports on different IT activities and projects to the Facility & Maintenance Manager.

Key Responsibilities:

Technical I.T. Support

1.1.   Subject Matter Expert (SME) for I.T. related concerns.

1.2.   Escalates concern to higher-level IT support specialists and experts if unable to resolve the concern by oneself.

1.3.   Ensures the physical I.T. equipment asset of the store is working properly and conducts preventive maintenance to avoid breakdowns. e.g. POS desktop, POS tablets, scanners, payment terminals, visual & self-check tablets, phones, sticker & receipt printers, WiFi modem, telephones, cables, background music system, etc.

1.4.   Ensures the non-physical I.T. equipment asset of the store is working properly and conducts preventive maintenance to avoid breakdowns. e.g. WiFi, POS system, terminals communication, device IP addresses, tablet applications, device accounts management, LAN, etc.

1.5.   Conducts regular routine inspection and testing in the store of I.T. ancillaries ensuring they are working properly.

1.6.   Oversee asset lifecycle and track changes from purchase request presentation, obtaining of asset, use of asset, until decommissioning.

1.7.   Provides support during the store construction, in coordinating the service providers and suppliers to complete the system prior to store opening.

1.8.   Coordinates and evaluates vendor's services and performance in I.T. related services in the store.

Administrative

2.1.   Creates presentations of repairs/project for approval with defined purpose, background, cost and recommendation to the Facilities & Maintenance Manager.

2.2.   Concern management, creates reports and safe keeps the log sheet of I.T. concerns of the store.

2.3.   Handle I.T. communications, announcements and advisory notices.

2.4.   Plans & budgets I.T. budget for the current and succeeding year.

2.5.   In charge of the I.T. asset list and updates regularly as new assets arrive and are decommissioned.

2.6.   Creates process & guidelines for I.T. related concerns e.g. Wifi backup, troubleshooting of POS, etc.

2.7.   Provides software and applications support for all types of work arrangements.

2.8.   Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs.

2.9.   Maintain a high degree of customer service for all support queries and adhere to all service management principles.

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