IT Technical, Service Support and Asset Specialist

4 days ago

Manila, National Capital Region, Philippines Travel With The Grooves, Inc. Full time ₱600,000 - ₱1,200,000 per year

Job Purpose:

Manages the overall IT system and asset of the store. Provide necessary guidance, documentation and reports on different IT activities and projects to the Facility & Maintenance Manager.

Key Responsibilities:

Technical I.T. Support

1.1.   Subject Matter Expert (SME) for I.T. related concerns.

1.2.   Escalates concern to higher-level IT support specialists and experts if unable to resolve the concern by oneself.

1.3.   Ensures the physical I.T. equipment asset of the store is working properly and conducts preventive maintenance to avoid breakdowns. e.g. POS desktop, POS tablets, scanners, payment terminals, visual & self-check tablets, phones, sticker & receipt printers, WiFi modem, telephones, cables, background music system, etc.

1.4.   Ensures the non-physical I.T. equipment asset of the store is working properly and conducts preventive maintenance to avoid breakdowns. e.g. WiFi, POS system, terminals communication, device IP addresses, tablet applications, device accounts management, LAN, etc.

1.5.   Conducts regular routine inspection and testing in the store of I.T. ancillaries ensuring they are working properly.

1.6.   Oversee asset lifecycle and track changes from purchase request presentation, obtaining of asset, use of asset, until decommissioning.

1.7.   Provides support during the store construction, in coordinating the service providers and suppliers to complete the system prior to store opening.

1.8.   Coordinates and evaluates vendor's services and performance in I.T. related services in the store.

Administrative

2.1.   Creates presentations of repairs/project for approval with defined purpose, background, cost and recommendation to the Facilities & Maintenance Manager.

2.2.   Concern management, creates reports and safe keeps the log sheet of I.T. concerns of the store.

2.3.   Handle I.T. communications, announcements and advisory notices.

2.4.   Plans & budgets I.T. budget for the current and succeeding year.

2.5.   In charge of the I.T. asset list and updates regularly as new assets arrive and are decommissioned.

2.6.   Creates process & guidelines for I.T. related concerns e.g. Wifi backup, troubleshooting of POS, etc.

2.7.   Provides software and applications support for all types of work arrangements.

2.8.   Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs.

2.9.   Maintain a high degree of customer service for all support queries and adhere to all service management principles.

  • IT Technical Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeITSpecialist Full time

    Job Title: IT Technical SpecialistWe are seeking a skilled IT technical specialist to manage the overall IT system and assets of the store. The ideal candidate will provide guidance, documentation, and reports on various IT activities and projects.Key Responsibilities:Technical I.T. SupportServe as Subject Matter Expert (SME) for IT-related concernsEscalate...

  • Technical Support Specialist

    3 days ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time $30,000 - $50,000

    Job Title: Technical Support SpecialistJob Description:The Technical Support Specialist responds to technical inquiries, resolves user questions and problems, troubleshoots customer issues, and provides excellent customer service. This role requires a strong understanding of hardware, software, networking, and other designated client products.Provide timely...

  • Technical Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱250,000 - ₱450,000

    Job Role:Technical Support SpecialistWe are seeking an experienced technical support specialist to join our team. As a key member of our IT operations, you will be responsible for providing exceptional customer service and resolving technical issues in a timely manner.Key Responsibilities:Troubleshooting: Use diagnostic techniques and pertinent questions to...

  • Technical Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time $40,000 - $60,000

    Key Position: Technical Support SpecialistOur company is a leading provider of innovative solutions, helping individuals navigate complex environments.As a Technical Support Specialist, you will play a crucial role in ensuring customer satisfaction by handling inquiries via phone, email, or chat regarding technical issues related to our platform.Your primary...

  • IT Technical Support Specialist

    6 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱250,000 - ₱450,000

    Remote IT Support Specialist | Onsite Technical ExpertJoin a dynamic team as a Remote IT Support Specialist and onsite technical expert, providing first-line support for client technical issues via phone, email, or onsite visits.Key Responsibilities:Provide timely and effective resolution to hardware, software, and connectivity issues efficientlyEscalate...

  • Technical Support Specialist

    10 hours ago

    Manila, National Capital Region, Philippines beBeeEngineer Full time ₱5,000,000 - ₱9,999,999

    Job SummaryA technical professional will assist in the support of customers and internal personnel. This role requires knowledge of engineering principles and techniques, with a focus on assigned products.Main ResponsibilitiesRespond to customer inquiries via various communication channels to provide technical assistance regarding company products.Complete...

  • Technical Support Specialist

    9 hours ago

    Manila, National Capital Region, Philippines beBeeSupport Full time $60,000 - $80,000

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients through various communication channels.

  • Digital Asset Specialist

    4 days ago

    Manila, National Capital Region, Philippines beBeeDigital Full time ₱250,000 - ₱450,000

    Job SummaryWe are seeking an accomplished visual communications professional to join our team as a Digital Asset Specialist.Job DescriptionAs a Digital Asset Specialist, you will play a vital role in the production process, ensuring seamless delivery of digital assets. Your primary responsibility will be to review job instructions and participate in planning...

  • Technical Support Specialist

    6 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱6,000 - ₱7,200

    Technical Support SpecialistWe are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a key member of our support team, you will play a crucial role in ensuring that our customers receive exceptional technical support and service.The ideal candidate will have a strong background in technical support, excellent...

  • Technical Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeMechanic Full time ₱250,000 - ₱450,000

    Job Opportunity: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team.About the RoleThis is a full-time internship position that will provide opportunities for growth and development in a dynamic environment.Key Responsibilities: