WFM Data Analyst

Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a detail-oriented and analytical Workforce Management (WFM) Reporting Analyst to transform workforce data into actionable insights that enhance performance and efficiency. You'll work closely with project leads and operations experts to build...

The WFM Supervisor is responsible for leading the Workforce Management team in forecasting, scheduling, real-time monitoring, and reporting to ensure the call center meets its service levels, productivity goals, and staffing requirements. This role ensures the right people are in the right place at the right time to support operational excellence.Key...

Forecasting & Planning:Develop short- and long-term forecasts using historical data, trends, and business drivers.Conduct capacity planning and provide insights to align staffing with anticipated workload.Scheduling:Create efficient schedules that meet business requirements and service level objectives.Adjust schedules based on business needs, shrinkage...

Key ResponsibilitiesSend interval/hourly reports such as Attendance Report, Intraday Performance Report, and Productivity Report.Qualifications1–2 years of experience in a Customer Service environment, specifically in Workforce Management.Strong background in Real-Time Analysis and Reporting.Proficient in MS Office (Excel – Power Query, Power Pivot, Data...

Forecasting & Planning:Develop short- and long-term forecasts using historical data, trends, and business drivers.Conduct capacity planning and provide insights to align staffing with anticipated workload.Scheduling:Create efficient schedules that meet business requirements and service level objectives.Adjust schedules based on business needs, shrinkage...

Job Overview:We are looking for a Data Analyst to join our team .This role involves analyzing and cleaning data, creating reports and dashboards, and helping teams make better decisions using data.Qualifications:Education: College graduate (preferably in Statistics, Mathematics, or related fields)Experience: 6 months – 1 year related work...

Join the enablesGROUP – Where Talent Meets OpportunityWhy Join enablesGROUP?Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.Fast forward to 2025, we've grown our global footprint to serve 100+ clients and expanded into 4 key industries. At Enables Group, you're not...

Data/Reports AnalystKey ResponsibilitiesData Preparation and Validation: Clean, organize, and validate data to ensure accuracy and completeness.Data Analysis and Insights: Analyze data to identify trends and anomalies. Interpret findings to deliver actionable insights and recommendations.Reporting and Visualization: Develop and maintain standard and ad-hoc...

Position OverviewThe E-Commerce Data & Finance Analyst will be responsible for collecting, analyzing, and summarizing e-commerce sales data while ensuring financial accuracy. This role requires someone detail-oriented, data-driven, and capable of reconciling platform sales with actual bank disbursements. The ideal candidate will help optimize operations,...

ata Analyst(Directly reporting to the Company Director)Job Description:We are seeking a detail-oriented Data Analyst responsible for regular reporting, ad-hoc data analysis, and handling large datasets to support data-driven decision-making. The role involves statistical analysis, systems evaluation, and ensuring compliance with data security standards.Key...