Associate

Join the People Processes Team

Where Innovation, Impact, and HR Excellence Meet

At People Processes, we don't just manage HR—we redefine it. Our mission is to transform workplaces into thriving communities where people are empowered, leaders are supported, and businesses grow with confidence. If you're looking for more than just a job—if you want to be part of a team that's changing the way businesses handle HR—you're in the right place.

Are you detail-oriented, client-focused, and eager to grow in the world of HR? Do you thrive in a collaborative, fast-paced environment where no two days are the same? If so, we want YOU to be part of our dynamic team at People Processes

What You'll Be Doing:

HR Superhero in Action: You'll be the go-to person for handling HR tasks like Payroll, Benefits, and Time & Labor Management with accuracy and efficiency.

Client Champion: Build strong relationships with clients, understand their needs, and provide tailored HR solutions.

Master of Many Skills: Gain expertise in multiple HR functions, expanding your knowledge and becoming a well-rounded HR professional.

Problem-Solver Extraordinaire: Think critically, de-escalate tricky situations, and provide solutions that keep our clients happy.

Lifelong Learner: Take part in continuous training, learning new skills, and growing within the company.

What We're Looking For:

• Must have a Bachelor's degree (4 years); applicants who are undergraduates or who have only completed a 2-year associate or vocational course need not apply
• Must have at least 3 years of BPO Customer Service experience (US Voice Account or US hybrid account with voice/calls)
• Must have technical proficiency, especially in learning and navigating new software
• Must have strong problem-solving abilities and a customer-focused mindset
• Detail-oriented team players who take pride in their work.
• Excellent communicators who can build strong client relationships.
• Eager learners ready to develop expertise in multiple HR areas. Organized professionals who can juggle multiple tasks and meet deadlines.

Why You'll Love Working With Us:

Growth-Focused Environment: We invest in your development, ensuring you gain expertise across multiple HR domains.

Supportive Team Culture: Work alongside experienced HR pros who are always ready to help.

Clear Career Path: We provide regular feedback, training, and a structured career progression plan.

Work That Matters: Your contributions directly impact our clients and their employees.

Ready to launch your HR career with us? Apply today and be part of a team that's redefining HR operations

Pay: Php 30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Work from home

Supplemental Pay:

13th-month salary

Education:

Bachelor's (Required)

Work Location: Remote

Bachelor's degree, 3+ years BPO US voice experience, strong tech proficiency, problem-solving, client communication, detail orientation, and ability to manage multiple HR tasks.

Job Requirements

• Education: Bachelor's degree (4-year).
• Experience: At least 3 years in BPO customer service for a US voice or hybrid account.
• Technical proficiency: Comfortable learning and navigating new software; quick systems learner.
• HR functional capability: Able to handle Payroll, Benefits, and Time & Labor Management accurately.
• Client communication: Excellent spoken and written skills; builds and maintains strong client relationships.
• Problem-solving: Critical thinking, de-escalation, and solution orientation under pressure.
• Work style: Detail-oriented team player; organized with the ability to juggle multiple tasks and meet deadlines.
• Growth mindset: Eager to learn, train, and develop expertise across multiple HR domains.
• Work location: Remote; capable of effective collaboration in a distributed environment.
• Compensation and benefits context: Pay is Php 30,000/month with 13th-month; health insurance and WFH; promotion opportunities; paid training and pay raises.

This is a remote Customer Service Associate (HR) role with People Processes, based in the Philippines and supporting US clients. The job focuses on core HR operations—payroll, benefits, and time & labor—while building strong client relationships, resolving issues calmly, and continuously learning. Candidates must have a 4‑year bachelor's degree, at least 3 years of BPO customer service in a US voice or hybrid account, strong tech proficiency, excellent communication, problem‑solving skills, detail orientation, and the ability to manage multiple tasks. Compensation is Php 30,000 per month plus 13th‑month pay and benefits including health insurance, paid training, promotion opportunities, pay raises, and work‑from‑home setup. The hiring flow includes resume receipt, video introduction, interviews, skills assessment, offer stages, document verification, onboarding, and hired status.