Technical Writer
6 days ago
Job Description:
Job description (heading) / Description du poste (titre)
- This position is responsible for responding to all client requests and inquiries received through e-mail, postal mail, Client Feedback Forms and other written correspondences.
- Knowledgeable on life insurance (SLOCPI/SLGFI), VUL (SLOCPI/SLGFI), pre-need and mutual funds
- Basic knowledge on regulations related to confidentiality, security controls and disclosures on client information
- Basic knowledge on the following systems: Ingenium, Salesforce, PRISM and MF Taps is preferred
- Must be highly client-oriented; and effective team player with high stress tolerance
- Can communicate confidently
- Excellent attendance record
- University degree graduate
- With 3-year experience in any front-line client service function
- Key responsibilities/Accountabilities
- Provides accurate information inquired following agreed service level standards and procedures
- Coordinates with backend support unit to ensure technical accuracy of computations and requirements needed by the clients
- Coordinates with different sections and departments for written requests of policyholders requiring changes and adjustments in their policy records
- Acts as contact person for IT projects and enhancements that directly affect e-Services and Fulfillment unit.
- Logs all emails, postal mail, CFFsin Salesforce accurately within 24 hours for tracking and monitoring purposes
- Maintains a monitoring system which classifies and tracks all business correspondences according to type and frequency of service request or complaint and status of case resolution
- Prepares appropriate reports for inclusion in the regular response report.
- Participates in special projects and initiatives as may be required
- Assists other Technical Writers as may be required
Customer Service / Operations
Posting End Date:
30/12/2025
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