Employee Care Advisor

2 days ago

San Juan, National Capital Region, Philippines The businesses of Merck KGaA, Darmstadt, Germany Full time

Work Your Magic with us  

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

As part of the overall strategy to drive quality-based, cost-efficient and timely service delivery, this role will be part of the HR organization under the Employee Services department. The successful candidate will be responsible for providing tactical and operational HR support for specific country stakeholders from the NORTH AMERICA region. This role will report to a Team Lead overseeing Tier 1 HR functions such as onboarding, data management, organizational management, data reporting, customer handling, and inquiry management (cases, calls and chats).

Your Role:

Inquiry Management 

• Respond to employee queries related to the employment lifecycle, benefits, compensation, and payroll via calls, chats, and cases.

• Provide guidance on HR policies and communications.

• Support issue resolution related to system/tool access.

Administrative Support

• Handle document management such as letters, certificates, and electronic files.

• Assist with system password resets.

• Collaborate with cross-functional teams including Procure, Finance, and IT to resolve employee needs.

Navigational Assistance

• Guide employees in using HR4You ESS, MSS, and Search & Request portals.

• Provide assistance navigating other platforms such as T&A, Payroll, and Benefits portals.

Emergency Management

• Manage and respond to emergency HR-related requests, ensuring quick and accurate resolution.

Other items: 

• Demonstrates flexibility and adaptability to work schedule requirements and operation hours in-order to fulfil real time business requirements

• Actively partners and works with the Team Lead to achieve the agreed-upon performance and developmental objectives.

• Supports other ad hoc tasks as needed (UAT, alignment meetings, etc.)

Who you Are

  • Candidate must possess at least a Bachelor's/College Degree in Human Resource Management, Psychology, Behavioral Science, Social Sciences, Business Administration or any equivalent degree.
  • 1-2 years of professional experience specializing in HR Operations or HR Generalist functions, preferably from a Shared Services or BPO organization.
  • Understanding and experience in the use of HR systems and tools (MyLearning, SAP P40, PeopleSoft, Workday, Success Factors, Taleo, etc.).
  • Understanding and experience in the use of Case Management systems and tools (i.e. BMC Remedy, Service Now, Neocase, etc.).
  • Adequate experience in using MS Office applications.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity

  • Clinic Assistant

    3 days ago

    San Juan, National Capital Region, Philippines eisma skin care Full time

    Assists the Doctor in various procedures and attends to patient concerns and inquiries.Prepares materials and equipment for proceduresAttends to patient's pre and post treatment care.Makes and organizes patient's recordsPerforms various facial proceduresMaintains high standards of customer service through proper and efficient handling of all patients in a...

  • Travel & Expense Care Associate

    3 days ago

    San Juan, National Capital Region, Philippines The businesses of Merck KGaA, Darmstadt, Germany Full time

    Work Your Magic with us  Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix...

  • Billing Clerk

    1 week ago

    San Juan, National Capital Region, Philippines JM FAR EAST Full time

    Basic FunctionA billing clerk is responsible for creating accurate (SAP) system job orders and converting such sales orders into SAP invoices. Their primary interaction outside the business is with customers. Internally, they deal with the Sales/Service Advisors and Accounting Team.Duties:Verify completeness and accuracy of documents related to the job order...

  • Occupational Therapist

    5 days ago

    San Juan, National Capital Region, Philippines Sandbox Clinic - East Full time

    About the RoleWe're looking for a passionate and dedicated Occupational Therapist (OT) to join our growing multidisciplinary team at Sandbox Clinic Greenhills. You'll be working alongside Speech-Language Pathologists, Physical Therapists, and other specialists in a supportive environment that values collaboration, learning, and professional growth.Duties and...

  • Respiratory Therapist

    1 week ago

    San Juan, National Capital Region, Philippines Cardinal Sanos Medical Center Full time

    DUTIES AND RESPONSIBILITIESAssess, treat, and care for patients with breathing disorders.Assume primary responsibility for all respiratory care modalities.Initiate and conduct therapeutic procedures; maintain patient records; and select, assemble, check, and operate equipment.Promote patient safety and support all related programs and policies to ensure...

  • Staff Nurse

    2 weeks ago

    San Juan, National Capital Region, Philippines Medico Global Group Inc. Full time

    URGENT HIRINGMedico Global Clinic is urgently looking for a CLINIC NURSE who can start ASAP. Medico Global Clinic is seeking motivated and compassionate individuals to join our dynamic healthcare team. We take pride in providing high-quality, patient-centered medical services through a collaborative and supportive work environment. Fresh Board Passer are...

  • Speech Language Pathologist

    7 days ago

    San Juan, National Capital Region, Philippines Sandbox Clinic - East Full time

    About the RoleWe're looking for a dedicated and passionate Speech-Language Pathologist (SLP) to join our growing multidisciplinary team at Sandbox Clinic Greenhills. You'll work alongside Occupational Therapists, Physical Therapists, and other specialists in a collaborative environment that encourages growth, learning, and teamwork.Duties and...

  • Senior Veterinarian

    7 days ago

    San Juan, National Capital Region, Philippines Wildleaf Corporation Full time

    We are looking for an empathetic licensed veterinarian, with at least two(2) years' experience, who is well-versed in common, and sometimes, uncommon, diseases of cats/felines. You will collaborate with team members to uphold ethical practices and medical standards, and to share veterinary knowledge. Senior veterinarians will perform consultations,...

  • HR Specialist

    1 day ago

    San Juan, National Capital Region, Philippines The businesses of Merck KGaA, Darmstadt, Germany Full time

    Work Your Magic with us  Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix...

  • Physical Therapist

    1 day ago

    San Juan, National Capital Region, Philippines Cardinal Sanos Medical Center Full time

    MAJOR JOB FUNCTIONSCarry out the prescribed Rehabilitation Program for the patient.Make treatment plans for patients that will undergo the program.Set short- term and long-term goals for patients.Perform Rehabilitation program for both in and out patients.Monitor vital signs before, during and after the program.Coordinate with Rehab consultant and work with...