CSR-Healthcare open to FRESH GRADUATES Up to 30K

3 days ago

Pasay, National Capital Region, Philippines HRTX Full time ₱30,000 per year
  • Key Responsibilities:
    • Handle inbound and outbound calls from members, providers, and payers regarding healthcare benefits, claims, and authorizations
    • Provide accurate information related to insurance coverage, billing, and payment status
    • Assist callers in navigating payer portals and resolving service-related concerns
    • Document all interactions accurately in the system following compliance and confidentiality standards (HIPAA)
    • Escalate complex issues to the appropriate departments as needed
    • Meet performance metrics including call quality, resolution time, and customer satisfaction


    Qualifications:

    • Bachelors degree in any field if no CSE
    • 2nd year college Graduates should have At least 1 year of BPO experience, preferably in a healthcare account
    • Strong verbal and written communication skills
    • Basic knowledge of healthcare processes, insurance terms, and medical billing is an advantage

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