Customer Service Representative

4 days ago


Manila, National Capital Region, Philippines Cloud Nine Solutions Inc. Full time ₱80,000 - ₱120,000 per year

We are currently looking for a Virtual Customer Service Representative to join our team in a remote capacity. The ideal candidate must have proven experience handling customer inquiries through both email and voice accounts in a BPO setting, with a strong ability to deliver excellent customer experiences and ensure timely issue resolution.

Key Responsibilities
  • Handle inbound and outbound calls, as well as email inquiries, related to automotive products, services, and after-sales support.
  • Provide accurate information, resolve issues, and escalate concerns when necessary.
  • Maintain a professional, empathetic, and customer-first approach in all interactions.
  • Accurately document customer interactions in the system.
  • Collaborate with internal teams to address concerns and deliver seamless service.
  • Achieve performance metrics such as AHT, CSAT, and QA scores.
  • Follow company policies, procedures, and compliance standards.
Qualifications
  • At least 1–2 years of customer service experience in a BPO setting (email and voice accounts required).
  • Strong communication skills in English (verbal and written).
  • Experience handling Australian accounts is an advantage.
  • Experience with automotive accounts is a plus.
  • Ability to work independently in a remote setup while maintaining productivity.
  • Proficiency in CRM tools, email platforms, and call management systems.
  • Strong problem-solving skills, patience, and customer-oriented mindset.
  • Must have a reliable internet connection and a quiet workspace.


  • Manila, National Capital Region, Philippines RemoteRaven Full time ₱52,000 - ₱104,000 per year

    Customer Service Representative – Premium Electrical Services | $5/hr | RemoteJoin a premium residential and commercial electrical services team as a Customer Service Representative (CSR). Be the first point of contact for customers, guiding them with professionalism, care, and confidence from the initial call through to scheduled appointments. Rate: $5/hr...


  • Manila, National Capital Region, Philippines FNT CLOTHING CORP. Full time ₱250,000 - ₱450,000 per year

    A customer service representative in an e-commerce company is responsible for providing high-quality customer support to customers who are shopping or have shopped on the company's online store. The role requires excellent communication skills, both written and verbal, as well as strong problem-solving skills and a customer-centric approach. The job...


  • Manila, National Capital Region, Philippines Seven Seven Global Services, Inc. Full time ₱60,000 - ₱120,000 per year

    Responsibilities for Customer Service RepresentativeRespond to customer inquiries and requests via phone, email, and chat in a timely fashionDocument all inquiries, requests, resolutions, and follow-up tasksEscalate inquiries and requests as necessary to the appropriate department or person, following the outlined guidelinesDisplay a courteous and empathetic...


  • Manila, National Capital Region, Philippines RELX Group Full time ₱150,000 - ₱450,000 per year

    This role focuses on providing new and existing customers with exceptional service related to general inquiries, specifically access issues, via email, chat, and phone. The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset.The Customer Support Representative will be responsible for providing prompt and...


  • Manila, National Capital Region, Philippines Remitly Full time ₱250,000 - ₱500,000 per year

    This role focuses on providing new and existing customers with exceptional service related to general inquiries, specifically access issues, via email, chat, and phone. The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset.The Customer Support Representative will be responsible for providing prompt and...


  • Manila, National Capital Region, Philippines micro1 Full time ₱150,000 - ₱300,000 per year

    Job DescriptionJob Title:Customer Service Representative - Metro ManilaJob Type:Full-TimeLocation:On-site, Metro Manila, PhilippinesJob Summary:We are seeking a detail-oriented and proactive Customer Service Representative to join our dynamic team in Metro Manila. As an integral part of our customer support department, you will be responsible for delivering...


  • Manila, National Capital Region, Philippines ALL ASIA MANPOWER SERVICES, INC. Full time ₱250,000 - ₱500,000 per year

    About the role We are seeking a talented and enthusiastic Customer Service Representative to join our dynamic team at ALL ASIA MANPOWER SERVICES, INC.'. This is a full-time position based in Metro Manila, providing exceptional customer service through non-voice channels.What you'll be doingResponding to customer inquiries and requests via email, chat, and...


  • Manila, National Capital Region, Philippines Sandvik Full time ₱400,000 - ₱600,000 per year

    The RoleDormer Pramet is a global manufacturer and supplier of tools to the metal cutting industry, with offices in 20 countries worldwide. During our long history we have built a reputation for providing consistently high quality products and customer-driven services.For our new market in Asia, we are looking for theCustomer Service Representative.This role...


  • Manila, National Capital Region, Philippines Sandvik Full time ₱250,000 - ₱500,000 per year

    The RoleDormer Pramet is a global manufacturer and supplier of tools to the metal cutting industry, with offices in 20 countries worldwide. During our long history we have built a reputation for providing consistently high quality products and customer-driven services. For our new market in Asia, we are looking for the Customer Service Representative. This...


  • Manila, National Capital Region, Philippines Wing Assistant Full time ₱360,000 - ₱720,000 per year

    Please whitelist the domains "" and "" with your email provider to make sure you get our emails.Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize...