IT Service Desk – Japanese, Korean or Mandarin Bilingual

4 days ago

Makati City, National Capital Region, Philippines RCC Colab Solutions, Inc. Full time ₱350,000 - ₱600,000 per year

Job description

  • Three to four (3-4) years' experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
  • Basic understanding of PC hardware setup and configuration.
  • Skilled in desk-side support and PC break/fix, including basic administration of Windows O/S and MAC OS.
  • Basic knowledge of Active Directory, Messaging, User Profile Administration, including Remote Troubleshooting, Installation, and Uninstallation of applications, etc., is a must.
  • Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.
  • Knowledge of Microsoft-based operating systems with emphasis on Windows X (i.e. Win10, Win7)
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptops & MacBooks, Desktop, MFD, Mobile & Tablets)
  • Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel, and MS PowerPoint.
  • Good written and oral communication skills with clients and management, as well as people skills.
  • Ability to work with deadlines and complete tasks on time.
  • MCP and ITIL certification would be desirable but not mandatory
  • Knowledge and experience of ticketing tools (ServiceNow / Remedy, etc.)

Non-Technical Qualifications
:

  • Good Customer management skills,
  • Good at oral and written communication
  • Able to interact with and work with customers at different levels.
  • Self-driven and result-oriented.
  • Really passionate about work.
  • Local language knowledge is preferred.
  • Candidates must be proficient in at least one of the following languages: Korean, Japanese, or Mandarin.

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