Corporate Accounts Supervisor

2 days ago

Mandaue City, Central Visayas, Philippines The Hospital @ Maayo Full time ₱180,000 - ₱250,000 per year
Duties and Responsibilities:

Client Relationship Management

  • Act as the key contact person for executives and managerial-level patients from partner corporations.
  • Ensure personalized service and swift assistance to VIP patients in coordination with medical and administrative departments.

Corporate Account Oversight

  • Monitor and manage healthcare packages and service utilization of corporate accounts.
  • Ensure that services provided are aligned with corporate agreements, health plans, and executive wellness programs.
  • Coordinate with billing to ensure timely and accurate invoicing for corporate clients.

Interdepartmental Collaboration

  • Liaise with doctors, nurses, diagnostics, and allied health professionals to expedite medical services for executives and managers.
  • Facilitate fast-tracking of lab results, diagnostics, and other services for high-level clients when needed.

Documentation and Reporting

  • Maintain accurate records of corporate client activities, appointments, and feedback.
  • Prepare regular reports on service usage, client satisfaction, and potential improvements.
  • Ensure data confidentiality and secure handling of sensitive client information.

Quality Assurance and Client Satisfaction

  • Monitor service delivery to ensure premium standards of care and hospitality are consistently met.
  • Address client concerns or complaints swiftly and escalate when necessary.
  • Implement client satisfaction surveys and feedback mechanisms for continuous improvement.

Team Supervision and Training

  • Supervise and guide support staff assigned to the Executive Suites team.
  • Conduct regular training and briefings on VIP protocols, customer service, and hospital standards.
Qualifications:
  • Bachelor's degree in Business Administration, Hospitality, Healthcare Management, or any related field.
  • At least 2-3 years of supervisory experience in healthcare, hotel/hospitality, or corporate services.
  • Strong background in client servicing, account management, or VIP care.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to work under pressure with discretion and professionalism.
  • Proficient in MS Office and hospital information systems (HIS) is an advantage.

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