Onsite Verifications Agent

10 hours ago

Pasig, National Capital Region, Philippines Millennium 1 Solutions Full time ₱240,000 per year

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

  • Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
  • Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.
  • Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
  • Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We're glad you asked

  • HMO + 1 Free Dependent on 3rd month
  • Life Insurance on 3rd month
  • Paid Vacation Leaves (VLs) and Sick Leaves (SLs)
  • Yearly Appraisal
  • Career Growth Opportunities
  • Recruitment Process: Virtual Interviews and Written Assessment
  • Rewards and Recognition programs
  • Internal career advancement opportunities

Position Overview:
The Verification Agents will be listening to calls made by the Inbound and Outbound sales teams to make ensure that the agents have properly received approval to set up the recurring order. The verification agent will also make sure the Recurring order was set up properly in the system will all the items requested. While listening to a call, it must also be confirmed by the Verifications Agent that the sales agents have read the provided script accurately.

Position:
Offline Verifications Agent

Position
Status:
Fulltime - Onsite

Hours of Work:
Monday - Friday EST Day Time Hours (Shifting Schedule)

Department:
Operations / Call Centre

Salary:
20, ,000 / Month

Responsibilities:

  • Handle private personal information in accordance with confidence
  • Recognize and report possible misrepresentation
  • Call listening of calls made by the Inbound and Outbound sales teams
  • Ensure recurring orders are inputted into systems correctly
  • Confirm that sales agents are following given scripts
  • Record customer information and maintain database by obtaining, entering, and verifying required data
  • Ensure quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
  • Ensure accurate validation of insurance benefits

Requirements:

  • Strong attention to deal
  • Active listening skills
  • Strong Verbal and Written Communication skills
  • An ability to navigate multiple computer systems
  • An ability to work in a target-driven environment
  • Ability to access and use the Google Authenticator application daily (Via Smart Phone or Tablet)

Inclusion. Belonging.

Unleashing the power of being unique.

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