telecom repair technician/tier 1 support

8 hours ago

Pasig, National Capital Region, Philippines UNICONS BUSINESS SERVICES INC Full time ₱250,000 - ₱500,000 per year
  • RESPONSIBILITIES INCLUDE:
  • Testing and Fault Isolation on layer 1 and 2 of the OSI model by internal troubleshooting, testing with carriers, and working with customer vendors and/or technical support NOC's. This could include viewing router logs, loop testing, head to head testing, HDSL and PM Stats review or a combination of all of the above.
  • Working directly with CLEC's and ILEC's to troubleshoot customer T1, DS3, Ethernet, Fiber, and Voice issues.
  • Inbound/outbound technical call handling from customers, agents, and transport partners. Create internal trouble tickets and carrier tickets, taking corrective action as required or contacting the appropriate parties to resolve issues.
  • You will be working with customers via email, chat, and phone to resolve issues. You will have to determine the appropriate actions to take and have the self-motivation to deal with the service issue.
  • Manage, prioritize, and multi-task to resolve trouble tickets as quickly and accurately as possible in order to meet contracted SLA's.
  • Provide a professional and courteous customer service experience and set expectations based on established processes.
  • Manage multiple issues simultaneously in high pressure environment where change is commonplace.
  • Make follow-up calls to clients on escalated technical issues and system status updates until the issue has been resolved to the client's satisfaction and use interpersonal skills to build strong relationships.
  • Log/document all interactions and issues efficiently.
  • Determine source of problems (hardware, software, user, etc.) and advise on appropriate action (next steps) for resolution.
  • Provide technical support which would include training and educating end users.
  • Escalate to Senior/Lead Technician on shift as necessary for trouble resolution
  • Troubleshoot and interact with leads, managers and tier 2 techs to make sure the customer issues are resolved as quickly as possible.
  • Work with other departments to help in resolving complex service issues.
  • Qualifications
  • Position requires a minimum of one (1) year of previous Telecom Technical Customer Support job-related experience.
  • 1+ years of experience researching and resolving telecom technical issues (voice, internet & data issues).
  • Strong knowledge of WAN technologies.Experience with centralized device monitoring and management tools.
  • Working knowledge of Cisco, Juniper, and Adtran routers.
  • Prior experience working with CLECs (Verizon, AT&T, CenturyLink, etc.)
  • Prior experience with T1, Fiber & DS3 repair
  • Basic experience with network topology
  • Understanding of Originating and Terminating Call Flows
  • Excellent attention to detail and writing skills with the ability to make clear and concise notes in repair tickets, emails, and internal or external correspondence.
  • Familiar with SIP (Session Initiated Protocol), RTP (Real-time Transport Protocol).
  • Testing & troubleshooting CLEC network is a plus
  • Any telecom Certifications are a plus
  • LAN/WAN, router, and firewall technologies knowledge is a plus
  • Familiar with T1 loopback testing is a plus
  • Experience with SD-WAN is a plus
  • Working knowledge of Traditional TDM networks is a plus

Work Schedule : Shifting (Morning, Midshift and Nightshift)

  • Tier 1

    1 week ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time $104,000 - $130,878 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldJob Title: Tier 1 - Technical Support Specialist Job Overview: We are hiring a Tier 1 - Technical Support Specialist to...

  • Maintenance and Repair Technician

    2 weeks ago

    Pasig, National Capital Region, Philippines THE REAL AMERICAN DOUGHNUT COMPANY INC Full time ₱70,000 per year

    About the roleWe are seeking a talented Technician to join our Krispy Kreme Commissary team in Pasig City, Metro Manila. As a Technician, you will play a crucial role in maintaining and repairing the equipment and machinery that are essential for the production of our world-famous Krispy Kreme doughnuts. This is a full-time position, offering competitive...

  • Tier 1 Network Support

    2 weeks ago

    Pasig, National Capital Region, Philippines UPTC Full time $40,000 - $60,000 per year

    Qualifications Required: 6 months to 1+ year of experience in an IT support or helpdesk environment Foundational knowledge of networking principles, including IP addressing, DNS, DHCP, and NAT Exposure to or experience working with VoIP technologies (e.g., softphones, SIP phones, PBX systems) Ability to perform basic network diagnostics such...

  • It Support Technician

    2 weeks ago

    Pasig, National Capital Region, Philippines SMITS, Inc. - IT Company of San Miguel Corporation Full time ₱158,400 - ₱163,200 per year

    SMITS, Inc. - IT Company of San Miguel Corporation is hiring a Casual/Temporary It Support Technician role in Pasig, NCR. Apply now to be part of our team.Job summary:Flexible hours available No experience required for this role Expected salary: ₱13,500 per month Qualifications: 1. Education · (2 years) Diploma Courses: Computer Technician and Systems...

  • Repair Technician

    1 week ago

    Pasig, National Capital Region, Philippines Supcart Ph Full time $70,000 - $120,000 per year

    Inspect and test product units before release.Troubleshoot and repair basic technical issues.Assist in product setup and functionality checks.Perform routine maintenance and quality control.Coordinate with the team for technical support needs.Keep records of tests and repairs.

  • Customer Service Representative – Telecom

    2 weeks ago

    Pasig, National Capital Region, Philippines AireSpring Full time

    Customer Service Representative – Telecom & Managed Services (BPO & Billing Experience Required)Full-timeAireSpring is an award-winning provider of Cloud Communications and Managed Connectivity Solutions. AireSpring offers next-generation communications solutions including AireContact, AirePBX - Business VoIP Phone Systems, SIP Trunking, MPLS, and...

  • Technician

    1 week ago

    Pasig, National Capital Region, Philippines Toyota Full time $70,000 - $120,000 per year

    Assists the Foreman in achievement of team efficiency, productivity, & labor utilization targets & compliance to the TSM basic criteria checklist. Performs service repairs according to the manufacturer's standards & guidelines.Responsibilities:Performs periodic maintenance repairs according to TMC standards & times.Performs general repairs according to TMC...

  • AC Technician

    7 hours ago

    Pasig, National Capital Region, Philippines Ella DL Beauty Inc. Full time ₱40,000 - ₱60,000 per year

    WE'RE HIRINGOnsite | PasigFull-timeWe're expanding our team and looking for passionate, skilled professionals to grow with us. If you're ready for your next big career move, explore our open roles below and find where you fit best.AC TECHNICIAN (WITH DRIVER'S LICENSE)Keep it cool. We're hiring an AC technician with a valid driver's license to install,...

  • Service Repair Technician

    2 weeks ago

    Pasig, National Capital Region, Philippines Petron Corporation Full time ₱40,000 - ₱60,000 per year

    Job Function: Does repair and maintenance of service station equipment and facilities nationwide. Job Requirements: Candidate must possess any bachelor's degree. With at least 1 year experience in construction, carpentry, or masonry Candidates must be willing to travel to provincial areas within the country and must know how to drive.

  • Technical Support Tier 1

    2 weeks ago

    Pasig, National Capital Region, Philippines Emapta Full time ₱800,000 - ₱1,200,000 per year

    Connecting People, One Solution at a Time Be the voice that turns technical frustrations into smooth resolutions, providing reliable and friendly support to customers while mastering cutting-edge telecommunication tools. Grow your career in the telecommunications industry with international exposure, the chance to make your mark, and the opportunity to...