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Service Desk Specialist
2 weeks ago
Company Description
Yondu, a subsidiary of Globe Telecom, is a leading Philippine-based IT solutions company that supports digital transformation through innovative technology solutions. Since its establishment in 2001, Yondu has helped businesses across industries achieve growth in the digital economy. With a dynamic and diverse work culture focused on innovation, Yondu fosters personal and professional growth for its employees through upskilling initiatives, training, and certification programs. The work-from-anywhere setup offers flexibility, while the company recognizes and rewards high-performing individuals. Join Yondu to collaborate with talented individuals and advance your career in the ever-evolving IT industry.
Role Description
This is a contract Service Desk Specialist role, primarily on-site at Yondu's Manila location. The Service Desk Specialist is responsible for delivering exceptional technical support by troubleshooting and resolving IT-related issues. Tasks include handling help desk requests, providing consistent service desk assistance, and ensuring seamless operations for users. The role requires excellent problem-solving skills and a commitment to maintaining high customer satisfaction throughout daily interactions.
Qualifications
- Bachelor's degree in IT or related field preferred.
- 2-3+ years of experience in a service desk, help desk, or technical support role.
- Strong understanding of Windows and/or macOS operating systems.
- Familiarity with Microsoft 365, Active Directory, and common business applications.
- Basic knowledge of networking concepts (TCP/IP, DNS, VPN, Wi-Fi).
- Excellent problem-solving and customer service skills.
