IT Service Desk

2 weeks ago

Manila, National Capital Region, Philippines PAN ASIA GROUP Full time

Hi,

Greetings from Pan Asia Group

We have urgent openings for the below mentioned position, Kindly go through the requirement and let me know your thoughts. Thanks

Job Title: IT Service Desk

Client: TCS

Duration: Permanent

Shift: Rotational Shift/Night Shift

Location: BGC (Bonifacio Global City) Philippines

Must Skills: Global Support exposure, Experience in active directory, Experience in any ticketing tools (Eg: ServiceNow, Jira, Remedy ETC...)

Job Description

Essential Responsibilities and Duties

  • Provides First and second-line investigation and diagnosis
  • Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines
  • Escalates unresolved incidents/service requests within agreed timescales
  • Logs relevant incident/service request details per Service desk procedures
  • Communicates with client regarding incident progress
  • Ensures tickets are always updated until issues are resolved
  • Managing, prioritizing, and documenting incoming questions and support requests by phone, email, chat, or in person.
  • Resolving technical issues quickly and efficiently
  • Installing and configuring necessary software and meeting end-user needs
  • Escalating any serious problems to relevant departments and teams
  • Ensuring optimal network performance
  • Performing system updates, tests, and maintenance to avoid service interruptions
  • Monitoring and reporting service desk tickets
  • Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
  • Producing user manuals and guidance for end-users
  • Creates/maintains documentation on Back Desk
  • Special events coverage
  • Local network support and/or assists centralized Network team
  • Hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring, and troubleshooting
  • User account creation/deletion and file permissions
  • Laptop / Desktop Backup management and maintenance
  • Assist all Joiners, Movers and Leavers tasks in the respective site
  • Involve in Stock and Asset Management activities and coordinate with Stock Management

this IT SDA role is approximately 90% voice-based technical support for a global user base

Qualifications

  • Bachelor's Degree or completed at least 2 years in college with no back subjects, Associate Graduate, College Graduate
  • At least 2-5 years of relevant ITSD experience
  • Experience in resolving tickets
  • Ability to work independently and take initiative
  • Strong communication skills, both written and oral
  • Maintains strong attention to detail in high-pressure situations
  • Willingness to work flexible hours when needed
  • Immediate joiners & Onsite, Night Shift
  • An updated resume is required

Regards,

Winston Prabhakaran

Sr.Recruitment Specialist

Pan Asia Resources Pte Ltd

10 Anson Road, 10-13A, International Plaza,

Singapore

Email:

Mobile : , WhatsApp :

A Pan Asia Group Company

Malaysia | Hong Kong | Singapore | Philippines | South Korea | Taiwan | India | Australia | USA

Pan Asia Resources Pte Ltd has been ranked as a SINGAPORE SME 1000 COMPANY 2020

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php30, Php45,000.00 per month

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