IT Service Desk Dispatcher

6 days ago

Manila, National Capital Region, Philippines HIKINEX Full time $400 - $600

IT Service Desk Dispatcher/Customer Care Representative

Reports To:

  • Service Desk Manager

This is a fully remote position within the chosen locations

Salary Range: $400 to $600

Average calls: 15 to 20 per day

10am – 7pm/est shift

1-2 years of experience

Description:

Our Customer Care Representatives (CCR) are dedicated to ensuring our customers receive exceptional service. CCRs interact with customers on behalf of our organization, providing information about services, intake service requests, responding to customer complaints, and scheduling our technical staff. They handle incoming calls to the service desk, triage reported issues to advise our service technicians, and document these issues in our ticketing system. Additionally, CCRs engage with customers via email, live chat, and other communication methods.

Functions:

  • Service Request Intake
  • Service Scheduling
  • Service Reporting via dashboards
  • Customer Communication
  • Project Status Reporting

Requirements:

  • Customer Care Representatives must possess strong and professional communication skills, both listening and speaking, to accurately respond to customer inquiries and concerns. They need to listen attentively to customers to fully understand their needs and concerns, enabling efficient and effective responses.
  • CCRs will interact with customers through email, live chat, and other non-verbal communication channels, requiring professional writing skills with correct grammar, spelling, and punctuation. They must address questions and complaints in a friendly and professional manner.
  • Creating and maintaining positive relationships is crucial for CCRs, as they interact with a diverse range of people. Patience and politeness are essential, especially when dealing with difficult or angry customers. CCRs need to analyze situations, investigate problems, and determine solutions when addressing customer issues.
  • Above all, our Customer Care Representatives must have a passion for helping others and thrive on providing outstanding service to our customers and fellow employees.

Education:

  • High School Diploma

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines POWER IT SERVICES Full time

    Act as the first point of contact for enterprise users of a Tele performance global client. Log, classify, and resolve IT incidents within SLA.Responsibilities:• Provide L1 support for applications, accounts, email, and hardware• Log incidents using ITSM tools (Service Now, Remedy, Jira)• Reset credentials, unlock accounts, assist with access...

  • MSP Service Desk

    1 week ago

    Manila, National Capital Region, Philippines Tahche Outsourcing Services Full time

    Our Partner Client specializes in developing customized IT services whether that be Managed IT Support or Custom Software Development. They aim to remove unnecessary costs and inefficient tools to give you a clear upper hand over your competition. Their vision for IT Services is to build better happier lives through technology and creativity.The Service Desk...

  • Help Desk Associate

    6 days ago

    Manila, National Capital Region, Philippines Agrius IT Full time

    Company DescriptionAgrius IT is a global leader in Third-Party Maintenance (TPM) services, specializing in comprehensive support for data center infrastructure, including servers, storage, and networking equipment. We focus on helping clients optimize costs, maximize their IT investments, and adopt sustainable practices. With expertise across multiple brands...

  • Service Desk Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Nezda Global Full time

    About the RoleYou'll oversee a large, multi-geo Service Desk organization with 200+ FTEs. You'll be responsible for delivery excellence, financial performance, client engagement, and continuous improvement across all service desk operations.Key ResponsibilitiesLead and manage Service Desk teams of 200+ FTE across multiple geographiesOversee daily, weekly,...

  • Service Desk Analyst, I

    1 week ago

    Manila, National Capital Region, Philippines Netrix Global Full time

    About The Opportunity  At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of...

  • Service Desk Analyst, I

    1 week ago

    Manila, National Capital Region, Philippines Netrix Global Full time

    About The OpportunityAt Netrix Global, theService Desk Analystwill provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of all...

  • IT Service Desk

    2 weeks ago

    Manila, National Capital Region, Philippines PAN ASIA GROUP Full time

    Hi,Greetings from Pan Asia GroupWe have urgent openings for the below mentioned position, Kindly go through the requirement and let me know your thoughts. ThanksJob Title: IT Service DeskClient: TCSDuration: PermanentShift: Rotational Shift/Night ShiftLocation: BGC (Bonifacio Global City) PhilippinesMust Skills: Global Support exposure, Experience in active...

  • Service Desk Analyst, II

    1 week ago

    Manila, National Capital Region, Philippines Netrix Global Full time

    About The Opportunity  At Netrix Global, the Service Desk Analyst II will provide timely and accurate tier one / tier two technical support to all clients generated from calls, chats, assignment queues, and emails, as well as ticket escalations and assignments from Tier 1 Service Desk Analysts and management. This will require an aptitude for working with...

  • Service Desk Analyst, II

    1 week ago

    Manila, National Capital Region, Philippines Netrix Global Full time

    About The OpportunityAt Netrix Global, theService Desk Analyst IIwill provide timely and accurate tier one / tier two technical support to all clients generated from calls, chats, assignment queues, and emails, as well as ticket escalations and assignments from Tier 1 Service Desk Analysts and management. This will require an aptitude for working with...

  • Service Desk Analyst

    1 week ago

    Manila, National Capital Region, Philippines KMC Solutions Full time

    1st Line Support Engineer / Service Desk L1Role OverviewThe 1st Line Support Engineer is the first point of contact for our customers. The role is responsible for monitoring, logging, triaging and resolving customer support requests via Jira, and coordinating with onsite Smart Hands and internal teams to ensure timely resolution in line with SLAs.This is a...